Rn25-738 Citrix Hardware and Software Maintenance

Background
The U.S. Army Human Resources Command (HRC) and the U.S. Army Recruiting Command (USAREC) are seeking to renew maintenance for Citrix hardware and software.

This renewal is critical for maintaining the existing Citrix infrastructure at the HRC Data Center, which supports essential operations and remote access capabilities for contractors and personnel, including those teleworking or located within the Pentagon.

Work Details
The contract involves the renewal of Citrix hardware and software maintenance, specifically for the XenDesktop and Netscaler appliances that facilitate web and application delivery.

The maintenance is necessary to ensure compliance with DOD Instruction 8500.2, which mandates that software must receive updates and patches to maintain network security.

Citrix is identified as the sole source capable of providing these updates and support due to the existing infrastructure heavily reliant on Citrix products. The justification states that failure to maintain this infrastructure could lead to mission failure and significant financial implications for transitioning to alternative solutions.

Period of Performance
The period of coverage for this contract is from 30 August 2025 through 29 August 2026.

Place of Performance
The services will be performed at Fort Knox, KY, specifically within the HRC Data Center.