RFQ for Micro Focus RUM Software

Purchase Agency: Social Security Administration (SSA)
Reason for Purchase: The Division of Systems Performance and Service-Level Management (DSPSM) at SSA requires Micro Focus Real User Monitor (RUM) software to monitor SSA Internet and Intranet applications, ensuring they are functioning properly and providing the expected level of service to internal and external customers. RUM is particularly needed to monitor the eCBSV application, which is estimated to overwhelm the current capacity of the RUM infrastructure.
Work to be Acquired: The purchase request is for the subscription renewal of Micro Focus RUM software and maintenance for a period of 16 months. This includes updates, upgrades, fixes, and telephone support.
Timeframe of Acquisition: The period of performance for this acquisition is from April 9, 2021, to July 31, 2022.
Place of Performance/Delivery: The place of performance/delivery is not specified in the provided information.
Notable Information: This acquisition is being justified as a sole-source procurement based on the unique qualifications of Micro Focus RUM software and the lack of comparable products in the market that meet SSA's specific needs. The software is essential for monitoring the performance and availability of web applications and services, minimizing downtime and ensuring prompt repairs. Failure to renew the maintenance subscription would result in longer downtimes and a loss of proactive monitoring capabilities for SSA's offerings.