RFQ for Environmental Program Information Management System Support

Environmental Program Information Management System (EPIMS) data and reporting services for up to 50 users with access to the following modules: (see list below). We are also requesting 270 hours of remote service desk support. Provide 2 ea customer-site support trips for 4-days each. User roles can be determined at a later date. Most process operators will not require Admin roles or access to all modules mentioned above. Also would request additional functionality for Pollution Prevention processes with a work order management module, Aerospace NESHAP, PTE data enhancements and tracking and Business Object report(s) creation. Background: Peraton developed the Air Program Information Management System (APIMS) and the equivalent commercially hosted Environmental Program Information Management System (EPIMS) the only difference being branding. We are looking to renew our EPIMS Software as a Service Subscription for 1-year. Services should include help desk support, customer-site training, data migration, system configuration, and compliance consultation services. Available EPIMS Services: EPIMS Software Subscription: Access to EPIMS is procured via an annually renewed subscription service that is based on the number of users of each of the following modules: - Air Emissions Inventory (Part# NGC-EPIMS-AEI-1) - Refrigerant Compliance (Part# NGC-EPIMS-REF-1) - Compliance Assessment (Part# NGC-EPIMS-CA-1) - Facility Power - RICE NESHAP - (Part# NGC-EPIMS-FPM-1) - Environmental Sampling (Part# NGC-EPIMS-ES-1) - Digital Opacity Management (Part# NGC-EPIMS-DOM-1) - Work Order Management (Part# NGC-EPIMS-WOM-1) - Water/Tanks Management (Part# NGC-EPIMS-WTM-1) Single named-user subscriptions to a single module or blocks of 50 user-modules (i.e., combinations of x number of users of x number of modules) are available. The annual software subscription includes basic help desk services to support user management issues or resolving software-specific problems. Service Desk in 25-hour (Part # SPT-L-H-25) or 50-hour (Part # SPT-L-H-50) Blocks: Service desk support is used by EPIMS customers to obtain remote support from Peraton's team of environmental engineers and EPIMS experts to help them address virtually any EPIMS related need. Common support rendered via the service desk includes over-the-phone training, data entry support, custom report creation, and other related consultation services. The blocks of hours are considered "maintenance" and should be viewed as "up to" thresholds, which expire at the end of the each 12-month subscription period (i.e., the hours do not carry over from year to year) and are billed up front. EPIMS Customer Site Training (Part # TRN-C-EPIMS-1): Customer site training is requested for two 4-day time periods of our choosing.