RFI VA OIG Case Management

Background
The Department of Veterans Affairs (VA), Office of Inspector General (OIG) is conducting Market Research for a draft requirement, Case Management Solution, that includes capabilities related to investigations, congressional inquiries, and hotline allegations. The OIG's mission is to serve veterans and the public by conducting meaningful independent oversight of VA. The OIG performs audits, inspections, investigations, and reviews that improve the efficiency, effectiveness, and integrity of the VA’s’ programs and services. The OIG has over 1,100 staff organized into five primary directorates: the Offices of Investigations, Audits and Evaluations, Management and Administration (including the OIG hotline), Healthcare Inspections, and Special Reviews.

Work Details
The OIG is seeking a commercial-of-the-shelf (COTS) case management system to replace its existing Enterprise Management System (EMS). The new system will allow OIG employees to create, maintain, retrieve, and manage all data related to hotlines, investigations, congressional affairs. The ideal system will involve minimal customization and integration effort past implementation. The system shall initially replace EMS for OIG’s Office of Investigations, Hotline Division, and Office of Congressional Relations. Additionally, the system would be configurable to OIG’s business process, user roles and involve minimal customization. These capabilities shall include logical access controls and management; complaint intake via a customizable web form, document upload, and manual input; complaint tracking, triage, referral, and disposition management; hotline case management including the ability to open, review, close, and track results; investigation case management including the ability to make referrals conduct case reviews close track results; workflows notifications; advanced search with drill-down capability; tracking time associated with investigations; employee training record input; personnel suitability security; document form creation with built-in templates; custom reports specific to OIG’s oversight work; investigation activity management; evidence management with barcoding multi-site capabilities; data migration interoperability with existing OIG external applications; print/export/download capability; ability upload/tag images/audio/video files with associated cases; scan/load documents into the system with OCR; mobile-friendly interfaces.