RFI/Sources Sought: HSI Division 4 Unit 4 Continued Automation and Enhancements (D4U4)   2

Background
Immigration and Customs Enforcement (ICE), the largest investigative arm in the Department of Homeland Security (DHS), is responsible for identifying and shutting down vulnerabilities in the nation’s border, economic, transportation, and infrastructure security.

The US Homeland Security Investigations (HSI) directorate is a critical asset in the ICE mission, responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within, and out of the United States.

The ICE Office of the Chief Information Officer (OCIO) manages ICE technology programs and activities. ICE aims to leverage a business-centric approach to system design, minimizing duplicative tasks and reducing complexity associated with systems maintenance while utilizing best practices in open architecture through cloud-based hosting and Development, Security and Operations (DevSecOps) tools.

Work Details
ICE requires Operation and Maintenance (O&M) services for continued support, adaptive maintenance, and enhancements of a modernized custom-built system that includes tracking, workflow management, records retention, reporting and analytics, as well as financial management and accounting workflow/processing modules developed using Agile software development.

The anticipated high-level tasks include: O&M Support (including Agile Planning and Support Services), troubleshooting, corrective maintenance, preventative maintenance, adaptive maintenance, minor backlog changes, moderate backlog changes, help desk user support, backup and data management, maintaining system integration, upgrades and refactoring, and DevSecOps engineering support.