RFI for Public Branch Exchange (PBX) Functionality

Background
The Social Security Administration (SSA) is exploring options for a potential Enterprise Phone System to replace the legacy VoIP solution, known as Telephone System Replacement Project Private Cloud Offering (TPCO), currently utilized throughout the Agency’s field office locations and the Headquarters Telephone System (HTS).

The TPCO system is configured in a geo-redundant manner between the Agency’s datacenters, providing seamless failover operation in case of a datacenter outage. The SSA's business operations are aligned into ten regions, including both CONUS and OCONUS locations, servicing over 1,500 Enterprise Offices and 18 Large Enterprise Sites with approximately 22,000 physical phones and 65,000 softphone clients.

This RFI seeks to identify the availability and technical capability of qualified businesses that can provide IP Based Public Branch Exchange (PBX) functionality for SSA Field Offices.

Work Details
The SSA requires information on commercial off-the-shelf products or applications that can provide IP Based PBX functionality. Key functionalities needed include:
- E911 services
- Emergency notifications
- Call park capabilities
- Overhead paging systems
- Administrative functionalities necessary for back-office operations.

The RFI aims to gather insights on industry capabilities and any concerns regarding these requirements. Interested parties are encouraged to respond if they believe they can meet these specifications.

Period of Performance
The period of performance is not explicitly stated in the RFI; however, it indicates that responses to the RFI are due by March 4, 2025.

Place of Performance
The contract will be performed at various SSA field office locations across the United States, including both CONUS and OCONUS sites.