Request for Information (RFI)/Sources Sought - DOL Email Subscription Services

ID: OAA-25-00005 • Type: Sources Sought

Description

This Request for Information (RFI)/Sources Sought is being used as a market research tool to identify companies interested in being considered to fulfill future anticipated needs, with the capabilities appropriate to meet the specified need. This RFI is issued solely for information and planning purposes. It does NOT constitute a Request for Quote/Proposal (RFQ/RFP) or a promise to issue one in the future. This RFI does not commit the Government to contract for any supply/service. This notice is not to be construed as a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this request. The Government does not reimburse respondents for any costs associated with the submission of the information being requested or reimburse expenses incurred for responses to this RFI. The information provided may be used by the U.S. Department of Labor (DOL) in developing its procurement strategy and establishing and/or further defining a Statement of Work. Interested parties are responsible for adequately marking proprietary, restricted, or competition-sensitive information contained in their response. Failure to respond to this RFI does not preclude participants in any future RFQ/RFP if any is issued. The information provided in this RFI is subject to change and is not binding on the Government.

The purpose of this RFI is to gather information about potential solutions to achieve the following supplies/services: DOL Email Subscription Services.

If your company can provide the services outlined in the attached Statement of Work (SOW) please respond to this RFI by answering all questions identified in section C.4-Questions for Vendor of the attached SOW; providing a Capabilities Statement addressing section II of the attached RFI Questionnaire; and providing estimated pricing for market research purposes.

Submissions shall reference RFI No. OAA-25-00005 - DOL Email Subscription Services" in the subject line.

See the attached documents for more information.

Background
The Department of Labor (DOL) has extensively utilized email subscription services to build large-scale subscriber lists for public communication and outreach activities.
The system has facilitated the sending of over 268 million emails in 2023, highlighting the need for a high-capacity and cost-effective solution.
The DOL's Office of the Chief Information Officer (OCIO) is conducting market research to identify qualified sources capable of providing government-oriented email subscription services that comply with FedRAMP and FISMA standards.

Work Details
The RFI seeks information on email subscription service capabilities and associated licensing that meet federal requirements and DOL's specific needs.
Key tasks include:
- Providing mass notifications to multiple devices.
- Offering text-to-subscribe functionality.
- Allowing unlimited email sends with management of bounces.
- Creating, managing, and archiving subscription topics and campaigns.
- Supporting SMS/text messaging from a shared short code.
- Implementing automated timed email campaigns based on user behavior.
- Providing reporting capabilities including monthly analytical reports and ad hoc reporting options.
- Supporting integration with existing CRM systems like Salesforce and offering web-hosted training sessions.
Additionally, vendors must demonstrate an understanding of federal requirements, including compliance with Section 508 standards.

Overview

Agency

Employment and Training Administration (ETA) [DOL]

Response Deadline

Nov. 4, 2024, 12:00 p.m. EST Past Due

Posted

Oct. 17, 2024, 9:47 a.m. EDT

Set Aside

None

NAICS

541519 - Other Computer Related Services

PSC

DA10 - IT And Telecom - Business Application/Application Development Software As A Service

Place of Performance

Washington, DC United States

Source

SAM

Current SBA Size Standard

$34 Million

Pricing

Likely Fixed Price

Est. Level of Competition

Low

Odds of Award

16%

Signs of Shaping

63% of similar contracts within the Employment and Training Administration had a set-aside.

On 10/17/24 Employment and Training Administration issued Sources Sought OAA-25-00005 for Request for Information (RFI)/Sources Sought - DOL Email Subscription Services due 11/4/24. The opportunity was issued full & open with NAICS 541519 and PSC DA10.

Primary Contact

Name

Angela Hyser Profile

hyser.angela.l@dol.gov

Phone

None

Secondary Contact

Name

Brittany Morrow Profile

morrow.brittany.l@dol.gov

Phone

(312) 886-6968

Question & Answer

Incumbent or Similar Awards

Contracts Similar to Sources Sought OAA-25-00005

Potential Bidders and Partners

Awardees that have won contracts similar to Sources Sought OAA-25-00005

Additional Details

Source Agency Hierarchy

LABOR, DEPARTMENT OF > OFFICE OF THE ASSISTANT SECRETARY FOR ADMINISTRATION AND MANAGEMENT > DOL-ITAS DIVISION B PROCUREMENT

FPDS Organization Code

1605-1605TB

Source Organization Code

500167186

Last Updated

Nov. 5, 2024

Last Updated By