Renewal of Maintenance on KioWare

Background
The Social Security Administration (SSA) is issuing this Request for Quote (RFQ) for the maintenance of KioWare software, which supports the Visitor Intake Process Rewrite (VIPR) kiosk project. The KioWare software is utilized by visitors at all SSA field offices to provide a secure kiosk shell running on virtual machines, along with a centralized management infrastructure for monitoring and control.
This software is essential for the agency's operations and will be required for the foreseeable future.

Work Details
The contract involves the following items:
1. KioWare Full Annual Support - Server Separate: 2000 EA
2. KioWare Server Support: 1 EA
The purpose of this requirement is to procure maintenance for the KioWare Secure Kiosk Browser, ensuring that the kiosks remain operational and secure.

Period of Performance
The period of performance for this contract is from June 30, 2026, to June 29, 2027.

Place of Performance
The services will be performed at various Social Security Administration field offices across the United States.

Bidder Requirements
Bidders must be authorized distributors or original equipment manufacturers (OEMs) of KioWare software to qualify for this contract.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on prior maintenance coverage for the same KioWare Secure Kiosk Browser. Dynatouch Corporation was awarded contract 28321325P00050109 for $61,983 (09/18/25–06/29/26) for 12 months of KioWare maintenance, described as a renewal of 28321321C00060014. The current RFQ similarly seeks annual support/maintenance for KioWare used in SSA VIPR kiosks, indicating continuity of the same software maintenance requirement.