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James J. Peters Switchboard Operators (BRONX)   2

ID: 36C24226Q0189 • Type: Presolicitation • Match:  95%
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Description

Posted: March 16, 2026, 11:50 a.m. EDT
This modification extends the solicitation due date to March 20, 2026, at 12 PM Eastern Standard Time. The second purpose is to address all questions and to make change to the solicitation.
Posted: Feb. 27, 2026, 9:20 a.m. EST
Background
The Department of Veterans Affairs is issuing a solicitation for switchboard operator services at the James J. Peters VA Medical Center. This contract is specifically set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and aims to ensure that the medical center has reliable and efficient switchboard services to support its operations.

Work Details
The contractor will be responsible for providing switchboard operator services, which include but are not limited to: answering incoming calls, directing calls to appropriate personnel, providing information to callers, and managing emergency calls.

The service must ensure that all communications are handled professionally and efficiently to support the operations of the James J. Peters VA Medical Center.

Place of Performance
James J. Peters VA Medical Center, 130 West Kingsbridge Road, Bronx, NY 10468, USA

Overview

Agency
VISN 2: New York/New Jersey VA Health Care Network (VISN-2) [VA - VHA]
Response Deadline
March 20, 2026, 12:00 p.m. EDT (original: March 17, 2026, 12:00 p.m. EDT) Past Due
Posted
Feb. 27, 2026, 9:20 a.m. EST (updated: March 16, 2026, 11:50 a.m. EDT)
Set Aside
Service Disabled Veteran Owned Small Business (SDVOSBC)
NAICS
561421 - Telephone Answering Services
PSC
R699 - Support- Administrative: Other
Place of Performance
James J. Peters VA Medical Center 130 West Kingsbridge Road Bronx, NY 10468 United States
Source
Open
Links
VA Home Page
Current SBA Size Standard
$19 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Average
Est. Value Range
Experimental
$400,000 - $900,000 (AI estimate)
Odds of Award
84%
Signs of Shaping
74% of obligations for similar contracts within the Veterans Health Administration were awarded full & open.
On 2/27/26 VISN 2: New York/New Jersey VA Health Care Network issued Presolicitation 36C24226Q0189 for James J. Peters Switchboard Operators (BRONX) due 3/20/26. The opportunity was issued with a Service Disabled Veteran Owned Small Business (SDVOSBC) set aside with NAICS 561421 (SBA Size Standard $19 Million) and PSC R699.
Primary Contact
Title
Contracting Specialist
Name
Clifford S. Harrison   Profile
Email
clifford.harrison@va.gov
Phone
718.584.9000 Ext.4680

Documents

Posted documents for Presolicitation 36C24226Q0189

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Additional Details

Source Agency Hierarchy
VETERANS AFFAIRS, DEPARTMENT OF > VETERANS AFFAIRS, DEPARTMENT OF > 242-NETWORK CONTRACT OFFICE 02 (36C242)
FPDS Organization Code
3600-00242
Source Organization Code
100186522
Last Updated
March 16, 2026
Last Updated By
Clifford.Harrison@va.gov
Archive Date
June 18, 2026