VOCERA Service Contract for Buffalo VAMC   2

Background
The Department of Veterans Affairs (VA) is seeking Vocera Premier Support Services for the Western New York VA Medical Center. Vocera is a hands-free communication system that has been implemented at the facility, proving to be valuable for communication between individuals and groups. The service contract must be renewed to continue the support with a base year and the possibility for four option years. The goal of the contract for service and support will be to maintain the current functionality of the communication system, support the facility in troubleshooting, upgrades, and patch fixes if required.

Work Details
The period of performance includes a base year from August 1, 2024, to July 31, 2025, with the option of four additional years. The services include providing Vocera premier support services for SIP telephone, 6 ports; Vocera premier support services for 600 user enterprises licenses; troubleshooting hardware issues relating to Vocera manufactured authorized client’s devices; providing warranty service for Vocera devices; and more. Additionally, there are specific requirements unique to the solicitation related to the Western New York Healthcare IT System Administrator's responsibilities and expectations.

Period of Performance
The period of performance is as follows: Base year - August 1, 2024, to July 31, 2025; Option year 1 - August 1, 2025, to July 31, 2026; Option year 2 - August 1, 2026, to July 31, 2027; Option year 3 - August 1, 2027, to July 31, 2028; Option year 4 - August 1, 2028, to July 31, 2029.

Place of Performance
The place of performance is at the Western New York VA Medical Center located at 3495 Bailey Ave, Buffalo NY 14215.