Multiple Award IDIQ for customer research surveys   4

Background
The Social Security Administration (SSA) is issuing a Multiple Award IDIQ contract for customer research surveys to enhance its understanding of customer needs and improve service delivery.

Work Details
The contract involves conducting various types of surveys including telephone, mail, internet, focus groups, cognitive testing interviews, user interviews, usability testing, observation research, and quick response surveys. Additionally, it requires designing survey correspondence and scannable questionnaires, developing databases for survey results, ensuring compliance with privacy and data protection policies, performing mail surveys according to a specified schedule, monitoring survey package dispositions, processing completed questionnaires, and providing survey results in Excel format.

The contract also includes preparing a Business Process Description (BPD), System Security Plan (SSP), Security Assessment Report (SAR), Plan of Action and Milestones (POA&M), and conducting third-party assessments of security controls.

Period of Performance
The contract period is from August 18, 2021 to August 17, 2026 with five ordering periods each lasting one year.

Place of Performance
The place of performance is not explicitly specified in the solicitation document.