American Consumer Satisfaction Index (ACSI) Performance Satisfaction Surveys Fo

Background
The American Consumer Satisfaction Index (ACSI) Performance Satisfaction Surveys are conducted for the Treasury's Financial Crimes Enforcement Network (FinCEN). The ACSI is an internationally recognized methodology developed to obtain comparable measures of customer satisfaction for Federal government programs and services. Its ultimate goal is to improve the quality of goods and services available to American citizens. FinCEN has utilized ACSI since 2011 to assess customer satisfaction and respond effectively to the needs of the public.

Work Details
The contract involves conducting performance satisfaction surveys using the ACSI methodology, which is proprietary and exclusive to CFI Group USA L.L.C., the sole reseller. Tasks include:
- Implementing ACSI surveys to measure customer satisfaction across FinCEN's services.
- Providing cause-and-effect analysis to help FinCEN focus resources on areas needing improvement.
- Ensuring continuity of service by utilizing CFI Group, which has a proven track record and familiarity with FinCEN's objectives and working environment.
- Maintaining consistent quality in deliverables due to CFI's existing knowledge and expertise in customer satisfaction surveys.

Period of Performance
The period of performance will be determined based on the ongoing need for annual surveys, with no specific end date provided.

Place of Performance
The services will be performed at locations relevant to FinCEN's operations, primarily within the United States.