New North Battlefield Dental Fixed Prosthetic Contract   5

STATEMENT OF WORK DENTAL FIXED PROSTHDONTICS LABORATORY SERVICES Fixed Dental Prosthetics Services OBJECTIVES: An overview of this SOW will include goals and objectives. The Hampton VAMC North Battlefield HCC has a need to continuously utilize dental fixed prosthodontics laboratory services for Veterans requiring special dental lab work. General Requirements The contractor shall provide laboratory support including fixed dental prosthodontic laboratory work for Hampton VAMC North Battlefield HCC. Required Services Contractor shall provide all dental laboratory services materials and supplies necessary to fabricate and complete the following items: Porcelain fused to high noble metal (or equal) crowns sing low abrasive porcelain Porcelain fused to high noble metal (or equal) bridges using low abrasive porcelain Cast all metal crowns & bridges All ceramic crowns & bridges Procera, Empress, In-ceram, Belle-Glass (or equal) EsthetiClasp (or equal) partial denture -framework, setup, process Esthetiflex (or equal) partial denture -framework, setup, process Comfort Zone Plus (or equal) occlusal guard Traditional occlusal guard Implant Custom Abutment (Titanium, Zirconium) Porcelain Veneers Acrylic provisional crowns and bridges per tooth Maryland Bridges Precision attachments Service Turn-around Time All work will be completed within ten (10) working days from the day of arrival via at the contractor s laboratory. The contractor shall return all products to Hampton VAMC North Battlefield HCC, Chesapeake via FEDEX or UPS with the contractor bearing the expense for shipping. Specific Requirements In house technicians working within the United States shall perform all removable prosthetic/crown and bridge procedures. Teeth may or may not be provided by the VA. If provided, no charge will be made for denture teeth by the laboratory. If the VA does not have a particular color/size teeth in inventory, the Contractor shall exchange the required color/size teeth in their inventory with VA inventory of like kind. Contractor shall determine what inventory (same value) to exchange. Contractor is shall to provide documentation of the type of metal used in dental products furnished to the VA Medical Center at time of delivery. Laboratory shall offer: Professional case consultation, responsive and knowledgeable customer support representatives, computerized tracking, and personalized shipping and delivery services. Laboratory will offer unit pricing. Use of Advanced Laboratory Technology: Use of Microwave burnout technology, Cad Cam technology & advanced laser welding (or equivalents). Product Portfolio to include: Fixed Partial Denture/Crown & bridge: Gold: Harmony hard or equivalent Type III gold high noble alloy for PFM restorations: Olympia (or equivalent). Removable Partial Denture Metal: Vitallium 2000+ partial dentures (or equivalent). Acrylic Resin: Lucitone 199 acrylic resin (or equivalent). Coelor coloration (or equivalent). Tooth Material: Trubyte Portrait (or equivalent). Other Product Lines: Ivocap and Success TM processed dentures (or equivalents) Enamel Art i.b.v. (or equivalent) IPS Empress , IPS ErisTM, Procera Captek Crowns (or equivalents) Hi Sierra Crowns and Bridges (or equivalents) . Golden Gate Crowns and Bridges (or equivalents) Belle-Glass (or equivalent) Esthetic Removable Partial Line (ER.P.Nalplast) (or equivalent) TriFect I.o.d., BioV r.p.d., and Comfort Zone Bite Splints (or equivalents) Implant Systems: Lifecore System (or equivalent) NobleBiocare system (or equivalent) Straumann System (or equivalent) 3i System (or equivalent) Calcitek System (or equivalent) Pick-up and Delivery The contractor shall provide mailing labels and packaging for all shipments. Impressions, teeth, prescriptions, finished product, etc. will be sent from Dental Service, Hampton VAMC North Battlefield HCC to the contractor s laboratory, Monday through Friday (excluding Federal Holidays) at the Government s expense. The contractor shall return all products to Hampton VAMC North Battlefield HCC, Chesapeake, via FEDEX or UPS with the contractor bearing the expense for shipping. Corrective Actions Contractor shall be responsible for remaking all dental products that are not correct due to Contractor's error, at no expense to the Government. If a crown does not fit the die, it will be considered the fault of the Contractor and the crown re-made at no additional expense to the Government. If the crown fits the die, but not the patient's mouth, it will be considered the fault of the Government, and the remake will be at the Government's expense. If, in the case of porcelain work, the porcelain shatters within twelve months of fabrication, it will be considered the fault of the Contractor and remade at no additional expense to the Government. Hampton VAMC North Battlefield HCC Requirements Dentist will provide legible dental service prescriptions. If a prescription is not legible or clearly understood, the contractor must contact the VA s Contracting Officer Representative (COR) to obtain a clear and legible prescription.