Phoenix Indian Medical Center PM – Stryker Neptune Rovers and Docking Station

Background
The Phoenix Indian Medical Center (PIMC) oversees the delivery of health care to approximately 140,000 Native Americans from various Tribes throughout the U.S. and the greater Phoenix area.

PIMC also provides specialty care to rural and remote reservation health care facilities in Arizona, Nevada, and Utah. This contract aims to identify potential ISBEE sources capable of providing comprehensive preventative maintenance for Stryker Neptune Rovers and Docking Station equipment.

Work Details
The contractor shall provide comprehensive preventive maintenance and repair services for two Neptune 3 rovers and one Neptune 2 Docking Station located in the Surgical Suite at PIMC. Responsibilities include:
- Providing all parts, labor, tools, equipment, literature, and travel necessary for maintenance/calibration verification and onsite repair services as recommended by the original equipment manufacturer (OEM) and required by the Center for Medicare and Medicaid Services.
- Returning equipment in a clean state after work is completed.
- Warranting all services performed with units remaining free from defects for 30 days post-acceptance.
- Providing a direct service telephone number for emergency or technical support.
- Ensuring next day on-site response time for field service calls.
- Supplying Certified Field Service Engineers approved to perform maintenance and repair services on the specified products/equipment.
- Delivering all inspection forms and labels necessary to perform services as specified, along with a Field Service Report within 15 days after services that includes details such as type of equipment, manufacturer's name, model number, serial number, type of service performed, adjustments made, results of tests or inspections performed, and a sign-off indicating the unit is fully operational as specified by the manufacturer.

Place of Performance
The contract will be performed at the Phoenix Indian Medical Center; 4212 N. 16th Street Phoenix, Arizona 85016.