Payroll and HR IT Technical Support

Background
The General Services Administration (GSA), specifically the Office of Business Applications IT Services, Payroll and Human Resources Information Technology (HR IT) Services Division, is seeking development and technical support services for ePayroll and HR IT applications.

This Request for Information (RFI) is intended for planning purposes only and does not constitute a binding contract or a request for proposals. The GSA aims to enhance its HR IT services through continuous customer support, operational maintenance, and modernization efforts.

Work Details
The contractor will provide Operations and Maintenance (O&M) support as well as Development, Modernization, and Enhancement (DM&E) support for ePayroll and HR IT applications.

Key tasks include:
1. Project Management Support: Oversight functions to achieve performance objectives, including reporting on 'burn rate', contract performance issues, and reviewing deliverables for quality assurance.
2. Analysis, Development, and Implementation Support: Supporting system configuration changes, database changes, upgrades, data conversions, training on testing phases, and user support.
3. Operational Support: Managing access control, systems operations monitoring, audit support, testing strategies including unit/module testing and user acceptance testing.
4. Deliverables include weekly status reports, monthly status reports summarizing key activities and risks, a Risk Management Plan to identify and mitigate risks before they escalate, a Quality Assurance Surveillance Plan (QASP) to ensure technical quality of deliverables, and adherence to GSA IT Security Policies.

Place of Performance
The work will be performed virtually or at the GSA HR and Payroll IT Services Division located at Two Pershing Square, 2300 Main, Kansas City, MO 64108.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on the prior contract 47HAA021A0011-47HAA022F0078 awarded to Fedsight (approximately $21.9M, 05/01/22–04/30/27) for “HR & PAYROLL IT SERVICES DIVISION (ICS) TECHNICAL SUPPORT” covering technical support for ePayroll and HR IT applications. The scope described in the current RFI—O&M and development/modernization/enhancement support, including system configuration/database changes, upgrades, data conversions, testing, and user/audit support—aligns with the incumbent’s stated technical support role for the same GSA HR and Payroll IT Services Division applications. A closely related prior contract (47HAA021C0004) awarded to Forge Group also provided supplemental technical support for applications maintained by the same division, suggesting continuity of similar application support needs.