Patient Point Or Equal Digital Signage

Background
The VA Northern California Healthcare System is seeking quotes for a customizable communication platform, specifically a digital signage solution known as PatientPoint or an equivalent product. The goal of this contract is to enhance communication within the healthcare system by installing state-of-the-art electronic components across various medical centers and outpatient clinics, thereby improving patient engagement and information dissemination.

Work Details
The project involves the removal of existing equipment and the installation of a patient communication system that includes:
- Installation of 60 electronic digital signs (50 to 65 inches) across high-traffic areas in the VA Northern California Health Care System, including multiple clinics.
- Provision of message management software, installation support on customer computers, maintenance services, and training for staff on the software.
- The digital signage will deliver educational content, promote service lines, inform visitors about hospital policies, and provide health-related information.
- The system must support customizable content for different locations and include features such as video playback, pre-loaded creative tools, and a dedicated customer service representative for content updates.
- The vendor is responsible for troubleshooting issues within specified timeframes and ensuring all installations meet quality standards.

Period of Performance
The contract period is set to begin on June 1, 2026, and end on May 31, 2027.

Place of Performance
The contract will be performed at various locations within the VA Northern California Healthcare System including:
- Mather VAMC campus (10535 Hospital Way, Mather, CA)
- Martinez VA Medical Center (150 Muir Rd., Martinez, CA)
- Chico VA Clinic (1601 Concord Ave., Chico, CA)
- Fairfield VA Clinic (103 Bodin Circle, Bldg. 778, Travis AFB, CA)
- Mare Island VA Clinic (201 Walnut Ave., Bldg. 201, Mare Island, CA)
- McClellan VA Clinic (5342 Dudley Blvd., Bldg. 88, McClellan Park, CA)
- Redding VA Clinic (3455 Knighton Rd., Redding, CA)
- Louis A. Conter VA Clinic (11985 Heritage Oaks Place, Suite 100, Auburn, CA)
- Yreka VA Clinic (101 East Oberlin Rd., Yreka, CA)
- Yuba City VA Clinic (425 Plumas Blvd., Yuba City, CA)
- Richard A. Pittman VA Clinic (7777 South Freedom Rd., French Camp, CA)
- Sonora VA Clinic (13663 Mono Way, Sonora, CA)
- Modesto VA Clinic (1225 Oakdale Rd., Modesto, CA).

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on prior award 36C26123P1211, awarded to Choisys Technology for “PATIENT COMMUNICATION BOARDS” valued at $1,216,638 (06/12/23–06/11/28). The current requirement for PatientPoint or an equivalent digital signage solution includes installing multiple patient communication boards/signs, providing message management software, and supporting content updates and maintenance—activities that align closely with the prior patient communication board scope and suggest a continuation of the same type of system deployment and ongoing support.