Nurse Advice/Nurse Triage Telephone Services   2

The Indian Health Service, Gallup Service Unit (GSU), located in Gallup, New Mexico, 87301 has an upcoming requirement as GIMC receives a considerable amount of inbound calls and some calls result in being unanswered, as they are not properly screen or help. The nurse advice/nurse triage telephone services answers inbound calls from patients using the Rapid Triage Screening Model to address concerns and answer questions according to triage protocols. Through critical thinking and communication with the patient(s), the nurse will determine whether the patient needs pharmacy refill, clinical follow up, referral service or interpreter services. The requirement will include a base year plus 3-year option.

The period of performance will be as follows:

Base Year: March 1, 2022 to February 28, 2023

First Option Year: March 1, 2023 to February 29, 2024

Second Option Year: March 1, 2024 to February 28, 2025

The North American Industry Classification System or NAICS code is 621399 with a small business size standard of $8 Dollars.

All questions must be submitted by 02/14/2022 by 2:00PM MST to adrian.segay@ihs.gov with the solicitation number in the subject line.

See ATTACHMENTS:

1. SF-1449 - SOLICITATION 75H71022Q00020

2. Performance Work Statement