NTELX Perpetual License, Software Maintenance & Support

ID: FDA-RFQ-75F40125Q00027 • Type: Solicitation

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Description

Software Maintenance Support and Upgrades. The Software Maintenance Support includes:
Level 1 support which is technical telephone consultation and error correction services as well as upgrades in the form of enhancements. Services shall be provided during normal business hours, 9:00 17:00 Eastern Standard Time (EST). However, given the criticality of this software to FDA's mission, support outside of normal business hours may be required if operations of the ORA applications is impacted.
Software maintenance updates are defined as new builds for the current version of the Software that results in a patch, bug fix, updated documentation, and improved performance. Software bugs resulting from any upgrades that impact operations of the ORA applications that utilize this software shall be resolved, and an updated version of the code shall be provided within 1 business day.
Software upgrades are defined as new releases of all or the component modules which comprise the Software that substantially enhances the functionality of the product and/or results in a change to the release number of the product included in the suite (e.g. the FD analyzer module licensed has a major releases 4.0 release.)
The vendor will be responsible for providing online or telephone support as needed to PREDICT & Prior Notice application teams in instances where questions or issues with the NTELX tools or integrations arise. In addition, the vendor shall provide support for any potential future upgrades to the NTELX software.

See attachement for complete details.

Background
The contract is issued by the FDA for the provision of Software Maintenance Support and Upgrades for the NTELX tools, which are critical to the operation of the PREDICT risk-based automated import entry examination system.

The goal of this contract is to ensure continuous support and enhancement of software that plays a vital role in FDA's mission.

Work Details
The contractor shall provide Brand Name or Equal NTELX Perpetual License, Software Maintenance and Support. Specific services include:
- Level 1 support which includes technical telephone consultation and error correction services during normal business hours (9:00 – 17:00 EST), with potential for after-hours support if necessary.
- Software maintenance updates defined as new builds resulting in patches, bug fixes, updated documentation, and improved performance. Bugs impacting operations must be resolved within 1 business day.
- Software upgrades defined as new releases that enhance functionality or change the release number of the product.
- Online or telephone support for PREDICT & Prior Notice application teams regarding NTELX tools or integrations.

Product Specifications:
- Base Year - NTELX Perpetual License, Software Maintenance and Support Services: 1 unit at $12/MO.
- Option Year 1 - NTELX Perpetual License, Software Maintenance and Support Services: 1 unit at $12/MO.
- Option Year 2 - NTELX Perpetual License, Software Maintenance and Support Services: 1 unit at $12/MO.
- Option Year 3 - NTELX Perpetual License, Software Maintenance and Support Services: 1 unit at $12/MO.
- Option Year 4 - NTELX Perpetual License, Software Maintenance and Support Services: 1 unit at $12/MO.

Place of Performance
Services will be performed remotely with potential on-site support as needed.

Overview

Agency

FDA Office of Regulatory Affairs (ORA) [HHS - FDA]

Response Deadline

Feb. 17, 2025, 1:00 p.m. EST Past Due

Posted

Feb. 6, 2025, 8:27 a.m. EST

Set Aside

Small Business (SBA)

NAICS

513210 - Software Publishers

PSC

7A21 - IT And Telecom - Business Application Software (Perpetual License Software)

Place of Performance

MD 20852 United States

Source

SAM

Current SBA Size Standard

$47 Million

Est. Level of Competition

Average

Signs of Shaping

100% of obligations for similar contracts within the Food and Drug Administration were awarded full & open.

On 2/6/25 FDA Office of Regulatory Affairs issued Solicitation FDA-RFQ-75F40125Q00027 for NTELX Perpetual License, Software Maintenance & Support due 2/17/25. The opportunity was issued with a Small Business (SBA) set aside with NAICS 513210 (SBA Size Standard $47 Million) and PSC 7A21.

Primary Contact

Name

Robert Waite Profile

robert.waite@fda.hhs.gov

Phone

None

Question & Answer

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Additional Details

Source Agency Hierarchy

HEALTH AND HUMAN SERVICES, DEPARTMENT OF > FOOD AND DRUG ADMINISTRATION > FDA OFFICE OF REGULATORY AFFAIRS

FPDS Organization Code

7524-75DLLR

Source Organization Code

500024281

Last Updated

March 4, 2025

Last Updated By

robert.waite@fda.hhs.gov

Archive Date

March 4, 2025

NTELX Perpetual License, Software Maintenance & Support

Question & Answer Assistant

Description

Overview

Primary Contact

Documents

Posted documents for Solicitation FDA-RFQ-75F40125Q00027