NRC - Collaborative Learning Environment - MRAS

The General Services Administration (GSA), on behalf of the Nuclear Regulatory Commission (NRC), is conducting market research to identify potential contractors for a significant project involving the NRC's Collaborative Learning Environment (CLE). This initiative is spearheaded by the Office of the Chief Human Capital Officer, reflecting its importance in supporting technical training, qualification programs, skills development, and online examinations. The CLE serves a diverse group of learners including NRC staff, Agreement State personnel, and other authorized users. The overarching goal is to ensure that this mission-critical system continues to operate without interruption while meeting stringent security and accessibility standards.

The work being requested involves comprehensive support services for the CLE. This includes secure hosting within a FedRAMP-authorized cloud environment that meets a Moderate baseline of security requirements. The contractor will be responsible for maintaining high availability with continuous system monitoring and ensuring compliance with NRC security policies. Core tasks include regular system updates and maintenance, incremental software enhancements, and providing robust help desk support with defined service level agreements. Additionally, there is an emphasis on disaster recovery capabilities, ensuring minimal downtime in case of unforeseen events.

In terms of technical development and support enhancements, the contractor will provide services ranging from partial to full-time equivalent resources as needed. Key responsibilities include integrating CLE with other NRC systems such as the Talent Management System (TMS) through secure data-sharing interfaces or APIs. This integration will enable seamless synchronization of learner records across platforms. Furthermore, contractors are expected to support data exportation and sanitization processes according to NRC standards upon contract completion or termination.

Overall, this solicitation seeks a contractor capable of delivering not only technical expertise but also strategic oversight in managing an enterprise-level learning environment that aligns with regulatory readiness and operational efficiency goals set forth by the NRC.