Next Generation (NextGen) Passport Personalization Printers Support   3

Background
The U.S. Department of State (DOS or State Department) is seeking sources to provide support for laser engraving passport Personalization Printers at Domestic Passport Sites to serve the Office of Consular Systems and Technology (CA/CST) and Passport Services Directorate of the Bureau of Consular Affairs (CA/PPT). The mission of the DOS is to shape and sustain a peaceful, prosperous, just, and democratic world and foster conditions for stability and progress for the benefit of the American people and people everywhere.
The Bureau of Consular Affairs (CA) is charged with protecting and assisting United States (U.S.) citizens abroad, issuing passports to U.S. citizens, and issuing immigrant and non-immigrant visas to foreign nationals according to the laws of the U.S. Government.

Work Details
The contractor shall provide support for laser engraving Personalization Printers at Domestic Passport Sites, including installation and setup of new printers at DOS Domestic Passport Sites, printer integration with computerized passport issuance system, training, operational availability, maintenance control and warranty (including replacement parts), and transition out/disposal of printers.
The scope will also include program management and support services, transition support, consumable materials, warranty services, support services at passport site locations, enhancement software, relocation for agency moves (low capacity), optional consulting services, personalization printers shipping with or without storage, installation, integration and training services, support site locations for warehouse and security augmentation, relocation for agency moves (high capacity), decommission of printers.

Period of Performance
The period of performance is anticipated to be for a 12-month base period and four one-year option periods.

Place of Performance
The product will be delivered to all Domestic Passport Sites including 27 domestic passport Agencies, two domestic Passport Centers, and other domestic support sites as required.