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NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement for Naval Medical Center Portsmouth

ID: 12418339 • Type: Sources Sought • Match:  85%
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Description

This is a Request for Information (RFI) to identify potential sources possessing the capabilities described herein and ascertain whether the required services are commercial in nature. This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. In keeping with the standards of FAR Part 10, the Government may request additional information from responders. Responders are solely responsible for all expenses associated with responding to this RFI or any follow-up information request. All information received in response to this RFI or any follow-up information request that is marked Proprietary will be handled accordingly. Responses to the RFI will not be returned. At this time, questions concerning the composition and requirements for a future request for proposal will not be entertained.

NOTE: At this time no solicitation exists. Therefore, please do not request a copy of the solicitation. NO PHONE CALLS WILL BE ACCEPTED. It is the responsibility of any potential Offeror to monitor this site for the release of any solicitation.

  1. RFI Title: NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement for the Defense Health Agency (DHA) Medical Treatment Facility (MTF).
  2. LOCATION: Naval Medical Center Portsmouth, 620 John Paul Jones Circle, Mental Health Department Portsmouth, VA 23708.
  3. BACKGROUND: The Naval Medical Center Portsmouth (NMCP) Mental Health Department has a current contract for NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement that is expiring on 30 September 2026 and requires a new contract. Vendors must be Original Equipment Manufacturer (OEM) authorized service provider.
  4. DESCRIPTION: NAICS 811210 Electronic and Precision Equipment Repair and Maintenance, PSC J065 Maint/Repair/Rebuild of Equipment Medical, Dental, and Veterinary Equipment and Supplies. See DRAFT Performance Work Statement (PWS).

RFI SUBMISSION INSTRUCTIONS:

Responses to the RFI shall adhere to the following formatting and outline instructions:

  1. All submissions shall be made electronically and be in one of the following formats: Microsoft Word or Adobe PDF.
  2. Cover Page (1 page)

Title

Organization

Responder's technical and administrative points of contact (names, addresses, phone numbers and email addresses).

CAGE Code

3. Capabilities statement SHALL address the following:

Contractor's clear understanding and ability to perform the scope of this requirement as detailed in the DRAFT PWS.

Contractor's experience performing the same or similar work as detailed in the DRAFT PWS.

Existing contract vehicles (e.g., GSA schedule) under which the responder currently offers these services, if any.

Whether the responder provides the required services to the general public under terms and conditions similar to those offered to the Federal Government.

RESPONSES DUE: June 11, 2026 by 5 pm EST

SUBMISSION TO: Ms. Lisa Wilk, lisa.c.wilk.civ@health.mil and Ms. Carol Uebelacker, carol.e.uebelacker.civ@health.mil

Background
The Naval Medical Center Portsmouth (NMCP) Mental Health Department is seeking a new contract for the NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement, as the current contract is set to expire on September 30, 2026.

The goal of this contract is to ensure ongoing maintenance and service for the NeuroStar TMS Therapy System, which is critical for mental health treatment. Vendors must be Original Equipment Manufacturer (OEM) authorized service providers to qualify.

Work Details
The contractor will be responsible for the following tasks:
1. Annual Preventive Maintenance: Scheduled preventive maintenance must be performed annually within the month of June, with a requirement of 100% completion and zero deviations from this schedule.
2. Corrective Maintenance Response: The contractor shall respond to service calls for corrective maintenance, providing telephonic responses within 4 business hours for 95% of calls and on-site responses within 48 hours for 95% of calls.
3. Field Service Report (FSR): The contractor must provide an FSR within two days after completion of all services performed, with a target of submitting FSRs for 95% of all services completed.
4. Personnel Qualifications: All contractor personnel must be OEM certified with current certifications, ensuring that 100% compliance is maintained.

Period of Performance
The geographic location(s) the contract will be performed (if provided).

Place of Performance
Naval Medical Center Portsmouth, 620 John Paul Jones Circle, Mental Health Department Portsmouth, VA 23708.

Bidder Requirements
Bidders must be OEM authorized service providers and demonstrate a clear understanding and ability to perform the scope of work as detailed in the DRAFT Performance Work Statement (PWS). Additionally, bidders should have experience performing similar work and may need to provide evidence of existing contract vehicles under which they offer these services.

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on contract N0018321P0458 awarded to Cenmed Enterprises for a maintenance service agreement for a TMS therapy unit, with performance from 09/30/21 to 09/30/26 valued at $17,849. The current requirement is for NeuroStar TMS Therapy System preventative maintenance and service support at Naval Medical Center Portsmouth, which aligns closely with the prior maintenance service agreement scope for the same type of TMS therapy unit and suggests continuity of the same equipment support function.
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Overview

Response Deadline
June 11, 2026, 5:00 p.m. EDT Due in 3 Days
Posted
June 4, 2026, 2:19 p.m. EDT
Set Aside
None
Place of Performance
Portsmouth, VA 23708 United States
Source

Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Low
Est. Value Range
Experimental
$15,000 - $60,000 (AI estimate)
Odds of Award
20%
Signs of Shaping
The solicitation is open for 7 days, below average for the Defense Health Agency.
On 6/4/26 Defense Health Agency issued Sources Sought 12418339 for NeuroStar TMS Therapy System Preventative Maintenance and Service Agreement for Naval Medical Center Portsmouth due 6/11/26. The opportunity was issued full & open with NAICS 811210 and PSC J065.
Primary Contact
Name
Lisa C. Wilk   Profile
Phone
(726) 203-0110

Secondary Contact

Name
Carol Uebelacker   Profile
Phone
(210) 952-8111

Documents

Posted documents for Sources Sought 12418339

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Additional Details

Source Agency Hierarchy
DEPT OF DEFENSE > DEFENSE HEALTH AGENCY (DHA) > DEFENSE HEALTH AGENCY
FPDS Organization Code
97DH-HT9406
Source Organization Code
500173248
Last Updated
June 4, 2026
Last Updated By
lisa.c.wilk.civ@health.mil
Archive Date
June 26, 2026