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NATO Market Survey: Artificial Intelligence Cognitive Agent

ID: MS-CO-423207-AIC • Type: Special Notice
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Description

The NATO Communications and Information Agency (NCI Agency) is requesting the assistance of industry to assess the availability of an Artificial Intelligence Cognitive Agent.

The NCI Agency reference for this request is MS-CO-423207-AIC, and all correspondence and submissions concerning this matter should include this reference.

The Requirements and Questionnaire are included in the attachment. Responses shall in all cases include the name of the firm, telephone number, e-mail address, designated Point of Contact, and a NATO UNCLASSIFIED description of the capability available and its functionalities. This shall include any restrictions (e.g., export controls) for direct procurement of the various capabilities by the NCI Agency.

Other supporting information and documentation (technical data sheets, descriptions of existing installations, etc.) are also desired. Non-binding product pricing information is also requested.

Do NOT send your survey responses to the Department of Commerce. Please send all responses via email to the following NCI Agency point of contact: Mr. Esteban Diaz at Esteban.Diaz@ncia.nato.int

Responses are due back to NCI Agency no later than 12:00 Brussels time on 15 December 2023.

NCI Agency reserves the right to request a service demonstration from selected suppliers. The NCI Agency may also seek additional clarification from respondents.

Respondents are requested to await further instructions after their submissions and are requested not to contact directly any NCI Agency staff other than the POC identified above.

Any response to this request shall be provided on a voluntary basis. Not responding will not prejudice or cause the exclusion of companies from any future procurement that may arise from this Market Survey.

Responses to this Market Survey, and any information provided within the context of this survey, including but not limited to pricing, quantities, capabilities, functionalities, and requirements will be considered as information only and will not be construed as binding on NATO for any future acquisition.

The NCI Agency is not liable for any expenses incurred by firms in conjunction with their responses to this Market Survey and this shall not be regarded as a commitment of any kind concerning future procurement of the items described.

Your assistance in this Market Survey request is greatly appreciated.

Background
The NATO Communications and Information Agency (NCI Agency) is requesting the assistance of industry to assess the availability of an Artificial Intelligence Cognitive Agent. The purpose of this project is for the NCI Agency to revolutionize its support operations by introducing an AI cognitive agent. This technology will automate routine tasks, streamline ticket management and empower L1 personnel to address complex issues efficiently ensuring a high level of service delivery. The NCI Agency intent is also to familiarize its staff with emerging AI technology, enabling automation in ticket management, optimizing the usage of knowledge base and equipping personnel with advanced tools for enhanced support services.

Work Details
The NCI Agency has an intent to enhance its Level 1 (L1) support capabilities by implementing an AI cognitive agent platform within ESOC, aiming to optimize operational efficiency and provide advanced support services. The NCI Agency is exploring the potential for industry to provide commercially available tools that would allow the NCI Agency to implement an AI cognitive agent capable of automating password reset, account unlock, ticket management and suggesting relevant knowledge base articles. The main objective of this task is to introduce an AI cognitive agent that can efficiently handle L1 support tasks, enabling L1 personnel to focus on complex issues and improving service quality. The Agency aims to optimize support operations, improve accuracy and facilitate data driven decision making by implementing the AI cognitive agent for L1 support in ESOC.

Place of Performance
The AI agent will be implemented on-premises in Mons, Belgium.
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Overview

Agency
Bureau of Industry and Security (BIS) [DOC]
Response Deadline
Dec. 15, 2023, 6:00 a.m. EST Past Due
Posted
Nov. 13, 2023, 10:47 a.m. EST
Set Aside
None
NAICS
541519 - Other Computer Related Services
PSC
None
Place of Performance
Belgium
Source
SAM
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
On 11/13/23 Bureau of Industry and Security issued Special Notice MS-CO-423207-AIC for NATO Market Survey: Artificial Intelligence Cognitive Agent due 12/15/23.

Documents

Posted documents for Special Notice MS-CO-423207-AIC

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Additional Details

Source Agency Hierarchy
COMMERCE, DEPARTMENT OF > BUREAU OF INDUSTRY AND SECURITY
FPDS Organization Code
1316-None
Source Organization Code
300000156
Last Updated
Dec. 16, 2023
Last Updated By
leeann.carpenter@bis.doc.gov
Archive Date
Dec. 16, 2023