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NARA AMIS & AERIC (AA) Systems - MRAS

ID: RFQ1628158 • Alt ID: R_tLNSRAJMhIeWhPj • Type: Solicitation • Match:  100%
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Description

On behalf of NARA, GSA is conducting market research. To respond to this RFI, copy and paste the below link into a new browser. Only responses submitted through the linked RFI will be accepted. Nothing else will be evaluated or recorded (this includes selecting 'interested' within eBuy). Link to RFI: https://feedback.gsa.gov/jfe/form/SV_8uGDfF4uiyvjVQO Note: If the link does not work, try clearing your browser history (cache) and then copying and pasting the link into a new browser. Any questions regarding this RFI will be responded to by email only. Send your inquiry to: rfi@research.gsa.gov - be sure to include the RFQ number.
t procedures compliant with ITIL v3 or other industry standard service delivery methodology and ensure that Vendor support staff fully complies with these procedures, which include:

Identifying and documenting problems

Investigating and diagnosing the root cause of problems

Developing and implementing workarounds or permanent solutions to problems

Tracking and managing the progress of problem resolution

4.1.3.2The Vendor must establish management reporting and review procedures for all problems, and ensure that support staff fully comply with these procedures. The Vendor must provide a Problem Report, which includes root cause analysis and timelines, to NARA upon resolution of a problem.

4.1.4Systems Administration

The Vendor must provide systems administration support for the AA systems, including:

Maintenance and operation of hardware and software

System administration tasks such as user account management, system monitoring, performance tuning, and troubleshooting

Database administration tasks such as database installation, configuration, backup and recovery, performance tuning, and troubleshooting

Scripting to automate routine tasks

Creation and maintenance of non-production environments

Support for software upgrades and patches

Application support for AA systems

4.1.5Database Administration

The Vendor must provide database administration support for the AA systems, including:

Monitoring performance of Oracle databases

Installation and testing of database upgrades and patches

Building database schema, tables, procedures, and update permissions

Developing database queries and administering databases

Oversight of backup, restoration, and recovery of databases

Implementation of security patches

Creation of ad-hoc reports from databases

Resolution of data inconsistencies in databases

Overview

Agency
General Services Administration (GSA)
Response Deadline
May 31, 2023 Past Due
Posted
May 17, 2023
Set Aside
None
NAICS
None
PSC
None
Place of Performance
Not Provided
Source
Open
Est. Level of Competition
Average
Vehicle
Alliant II (Unrestricted)
Categories
Alliant II (Unrestricted)
On 5/16/23 General Services Administration issued Solicitation RFQ1628158 for NARA AMIS & AERIC (AA) Systems - MRAS due 5/31/23.

Documents

Posted documents for Solicitation RFQ1628158

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