Modernization and Automation of Operational Effectiveness for NBIS

Background
The U.S. Army Contracting Command — Aberdeen Proving Ground (ACC-APG) is initiating an effort to modernize and automate the measurement of operational effectiveness for software development projects, service contracts, and Program Management Office (PMO) operations.

This initiative supports the modernization of the National Background Investigation Services (NBIS), which serves over 100 federal agencies for personnel vetting related to credentialing, national security, and suitability determinations. The modernization aims to leverage artificial intelligence (AI) to enhance productivity metrics, labor costs, cloud operations, and other performance indicators, addressing weaknesses identified in previous Government Accountability Office (GAO) and Congressional reports.

Work Details
The contract will focus on the following tasks:
1) Modernizing and automating the measurement of operational effectiveness across software development projects and PMO operations;
2) Implementing AI capabilities to streamline data collection and analysis;
3) Delivering unified real-time visibility into program performance;
4) Providing normalized and objective data for informed decision-making;
5) Enhancing governance and control over program operations;
6) Automating software development telemetry including CI/CD pipeline health, cloud spend, and incident rates;
7) Creating automated metrics dashboards for leadership to compare team performance, identify bottlenecks, and make evidence-based adjustments to staffing and budgets.

Period of Performance
Base period from December 19, 2025, to December 18, 2026, with two optional one-year extensions.

Place of Performance
The contract will be performed at locations relevant to the U.S. Army Contracting Command — Aberdeen Proving Ground.