Mobility Air Forces Electronic Flight Bag (MAF EFB) Support

Background
The 763rd Enterprise Sourcing Squadron (763 ESS) is seeking sources to provide ongoing support for the Headquarters Air Mobility Command Directorate of Strategic Plans, Requirements, & Programs (HQ AMC A5/8). This support is necessary to manage the Mobility Air Forces Electronic Flight Bag (MAF EFB) operational capabilities and requirements derived from validated user needs.

The HQ AMC A5/8 is responsible for overseeing tanker and airlift concepts, budget strategies, manpower and organization, competitive sourcing, strategic planning and metrics, programs and policy, operations planning analysis, airlift and tanker doctrine, intergovernmental agreements, congressional interests, and management of the command's validated acquisition programs. The MAF EFB is a critical component for aircrew operations, enabling the removal of paper technical orders/flight manuals and providing situational awareness to operators. Support contractors have been essential for requirements development and sustainment of the EFB since its inception.

Work Details
The contractor shall provide support in managing EFB technical requirements and capabilities. Key tasks include:
1) Centralized Project/Requirement Management: Provide centralized task order management capability at the contractor site encompassing administrative, clerical, documentation functions.
2) Training Support: Provide training to group, wing, and squadron EFB managers on device activation, password resets, device unlocks, lost mode initiation/retrieval, maintenance/restoration functions on End User Stand Alone devices.
3) EFB Help Desk Support: Offer guidance to Air Force EFB managers in resolving local issues via telephone, email, and on-site assistance while enforcing mobile device policies.
4) Quality Control: Maintain a Quality Control Plan (QCP) for quality assurance of all services performed under this task order.
5) Performance Evaluation: Ensure contractor performance meets government requirements through a Quality Assurance Surveillance Plan (QASP). Deliverables include Monthly Status Reports, Summary Reports/Position Recommendations, Post Award Conference Minutes among others.

Period of Performance
The period of performance will be defined in the contract but will encompass ongoing support as needed based on operational requirements.

Place of Performance
Scott Air Force Base IL 62225 UNITED STATES

Bidder Requirements
Bidders must demonstrate technical capability to provide required products/services. Key personnel must possess necessary competencies prior to performance start date. Contractors must maintain a fully staffed team ensuring continuity until task order completion. Compliance with security requirements is mandatory.