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Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053   5

ID: 47QFCA23R0053 • Type: Solicitation

Description

This acquisition is in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides members of the Armed Forces and their families, about 4.7 million persons or participants at locations worldwide, with a broad array of information and referrals to both military and civilian resources as well as counseling services. Through one centralized source, the services provided by Military OneSource are available 24 hours a day, seven days a week (24/7), via the Internet, telephone (i.e., 800 number and collect calls), electronic mail (e-mail), postal mail, secure real-time messaging (i.e., chat), Artificial Intelligence (AI) chatbot, and, if requested, face-to-face counseling. This is a dynamic environment encompassing comprehensive support systems related to military members and their families.

The NAICS Code for this effort is 624190 - Other Individual and Family Services. The Product Service Code (PSC) is G099- Other Social Services. This contract will have a one-year base period and four, one-year option periods.

This contract will be a combination of Firm-Fixed Price (FFP), Firm-Fixed Unit Price (FFUP), Time and Materials (T&M) and Labor Hour (LH) Contract Line-Item Numbers (CLINs). The following is a list of tasks under these CLINs:

  • Program Management
  • Call Center Operations and Support
  • Information Technology (IT) OPS Management
  • Counseling and Coaching
    • Situational/Problem Solving Counseling: In-Person
    • Situational/Problem Solving Counseling: Telephonic/Online
    • Health and Wellness Coaching: Telephonic/Online
    • Financial Counseling: In-Person
    • Financial Counseling: Telephonic/Online (includes Tax Consultations)
  • Additional Counseling and Coaching
    • Situational/Problem Solving Counseling: In-Person
    • Situational/Problem Solving Counseling: Telephonic/Online
    • Health and Wellness Coaching: Telephonic/Online
    • Financial Counseling: In-Person
    • Financial Counseling: Telephonic/Online (includes Tax Consultations)
  • Strategic Outreach
    • Strategic Outreach Labor
    • Strategic Outreach Long-Distance Travel (Travel to support Strategic Outreach efforts)
    • Strategic Outreach Other Direct Costs (ODCs)
  • Field Consultant Program
  • Program Study and Evaluation Support Labor
  • Outside the Continental United States (OCONUS) Travel ODC
  • Childcare Support
  • OurRelationship Licenses and Maintenance Fees
  • OurRelationship Registration and Management Support
  • OurRelationship Couples Coaching
Background
The Military OneSource Program, issued by the Office of the Deputy Assistant Secretary of Defense for Military Community and Family Policy (MC&FP), aims to provide comprehensive support services to military members and their families, similar to a commercial Employee Assistance Program (EAP).

This program serves approximately 4.7 million participants worldwide, offering 24/7 access to information, referrals, and counseling services through various communication channels including internet, telephone, email, and face-to-face interactions.

The contract is intended to ensure that these resources effectively reach those in need, adapting to the dynamic environment of military life.

Work Details
The contractor will perform a variety of tasks under this contract including:
1. **Program Management**: Overseeing all activities performed by contractor personnel; ensuring high-quality service delivery; managing call center operations; developing internal processes and SOPs.
2. **Call Center Operations and Support**: Providing 24/7 call center services; managing triage consultants; ensuring effective communication with participants.
3. **Information Technology (IT) OPS Management**: Supporting IT infrastructure necessary for call center operations; ensuring compliance with DoD cybersecurity mandates.
4. **Counseling and Coaching Services**: Delivering non-medical counseling, health and wellness coaching, and financial counseling both in-person and online.
5. **Strategic Outreach**: Conducting outreach efforts to promote program services; managing travel for outreach activities.
6. **Field Consultant Program**: Providing field consultant support as needed.
7. **Program Study and Evaluation Support**: Evaluating program effectiveness and participant satisfaction.
8. **Childcare Support**: Offering childcare resources as part of the program services.

Period of Performance
The contract includes a one-year base period with four additional one-year option periods.

Place of Performance
Services will be performed at various locations worldwide, including both CONUS (Continental United States) and OCONUS (Outside Continental United States) sites.
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Overview

Agency
Assisted Acquisition Services FEDSIM (FEDSIM) [GSA - FAS - AAS]
Response Deadline
Oct. 30, 2024, 11:00 a.m. EDT (original: Nov. 29, 2023, 11:00 a.m. EST) Past Due
Posted
Oct. 30, 2023, 4:16 p.m. EDT (updated: Oct. 3, 2024, 8:12 p.m. EDT)
Set Aside
None
NAICS
624190 - Other Individual and Family Services
PSC
G099 - Social- Other
Place of Performance
Not Provided
Source
SAM
Current SBA Size Standard
$16 Million
Pricing
Fixed Price; Time And Materials;
Est. Level of Competition
Average
Vehicle Type
Blanket Purchase Agreement
On 10/30/23 Assisted Acquisition Services FEDSIM issued Solicitation 47QFCA23R0053 for Military OneSource Program - Request for Proposal (RFP) 47QFCA23R0053 due 10/30/24. The opportunity was issued full & open with NAICS 624190 and PSC G099.
Primary Contact
Name
Gerry Reeves   Profile
Email
gerry.reeves@gsa.gov
Phone
None

Secondary Contact

Name
Kristen Jaremback   Profile
Email
kristen.jaremback@gsa.gov
Phone
None

Additional Contacts in Documents

Title Name Email Phone
None Roberto Tizon Profile roberto.tizon@osd.mil None

Documents

Posted documents for Solicitation 47QFCA23R0053

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Additional Details

Source Agency Hierarchy
GENERAL SERVICES ADMINISTRATION > FEDERAL ACQUISITION SERVICE > GSA FAS AAS FEDSIM
FPDS Organization Code
4732-AJ000
Source Organization Code
100186605
Last Updated
Nov. 14, 2024
Last Updated By
gerry.reeves@gsa.gov
Archive Date
Nov. 14, 2024