Microsoft Unified Enterprise Support Services (UESS)

Background
The United States Department of Defense (DoD) Defense Counterintelligence and Security Agency (DCSA) is proposing a sole source acquisition of Microsoft Unified Enterprise Support Services (UESS) to support its critical Microsoft-based IT infrastructure.

This acquisition is essential to mitigate risks such as security vulnerabilities, system outages, and data loss, thereby ensuring the agency's mission of securing the trustworthiness of the US Government's workforce and supply chains.

Work Details
DCSA requires comprehensive, proactive support services from Microsoft UESS to maintain optimal performance, stability, and security of its Microsoft product ecosystem. Key components include:
- Guaranteed response times for issues based on severity.
- Provision of full-time 'blue-badge' employees with direct access to Microsoft developers for rapid issue resolution.
- Technical support leveraging proprietary resources and tools.
- Problem resolution assistance from product developers with access to source code.
- Timely problem and break-fix resolutions, technical guidance for intranet/internet strategies, and assistance in maximizing investments in Microsoft products.
- Core services include proactive assessments, guidance on updates, program management, onboarding support, executive relationship management, problem resolution support, escalation management, and extended hotfix support.
- Designated Support Engineering (DSE) for managing problem requests and ensuring timely resolutions.

Period of Performance
The contract will be performed over a period of six months from September 28, 2025 to March 27, 2026.

Place of Performance
The contract will be performed at DCSA locations across the United States.