Microsoft Premier Support Services (AUTHORIZED MICROSOFT RESELLERS ONLY)

Opportunity 1:
Purchase Agency: U.S. Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE)
Reason for Purchase: The Office of the Chief Information Officer (OCIO) at ICE provides IT support services to over 30,000 end users at more than 600 sites worldwide. Many of the solutions and systems supported by OCIO utilize Microsoft products. The purchase is necessary to ensure the reliable availability and functionality of these Microsoft products.
Work to be Acquired: The contractor will provide support services in various areas including support account management, proactive services, problem resolution support, support assistance, and designated support engineer assistance.
Timeframe of Acquisition: The acquisition is scheduled to begin on 1/7/2022 and was last updated on 2/2/2022.
Place of Performance/Delivery: The work will be performed at the Office of the Chief Information Officer (OCIO) located at 500 12th Street, SW, Washington, DC 20536.

Opportunity 2:
Purchase Agency: U.S. Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE)
Reason for Purchase: ICE has a need for continuous Microsoft Premier Support Services to support Enterprise Services Branch (ESB), Application Services Branch (ASB), Homeland Security Investigations (HSI), and the ICE Cloud Collaboration Software Suite (CCSS). These services are required to support projects and initiatives related to Microsoft Azure Cloud services and resources, as well as other Microsoft products used by ICE.
Work to be Acquired: The contractor will provide specialized product support directly from Microsoft for the products deployed at ICE, including Office 365, Microsoft Azure, Microsoft Active Directory, and SQL Server. The support services include project support, break-fix support, workshops/trainings, custom engineering, advisory support, and more.
Timeframe of Acquisition: The acquisition is for a base period of 12 months, with two option years.
Place of Performance/Delivery: The work will be performed at various locations within ICE, including Enterprise Services Branch (ESB), Application Services Branch (ASB), Homeland Security Investigations (HSI), and the ICE Cloud Collaboration Software Suite (CCSS).

Overall, these opportunities involve the purchase of Microsoft Premier Support Services by the U.S. Department of Homeland Security's Immigration and Customs Enforcement. The services are necessary to ensure the reliable availability and functionality of Microsoft products used by ICE. The acquisition includes various support services such as account management, proactive services, problem resolution support, and support assistance. The work will be performed at multiple locations within ICE and the timeframe of the acquisition is for a base period of 12 months, with two option years.