Micro Focus Application Lifecycle Management License Maintenance and Support

The U.S. Army Integrated Personnel and Pay System - Army Project Management Office is seeking maintenance and support for Micro Focus (MF) Application Lifecycle Management (ALM) licenses. The contractor will be responsible for providing access to Micro Focus 9x5 Tier 1 support portal, application patch updates, critical patch updates, and vulnerability alerts. The contract will have a period of performance from March 30, 2024, to March 29, 2025, with one twelve-month base period and two twelve-month option periods. The place of performance will be at the Project Management Office Integrated Personnel and Pay System-Army in Arlington, VA.

The contractor's main task will be to provide maintenance and support for the MF ALM licenses. This includes granting access to the Micro Focus 9x5 Tier 1 support portal and escalating issues to Micro Focus Tier 2/3 or Research and Development when necessary. The contractor will also be responsible for providing application patch updates, critical patch updates, vulnerability alerts, and other relevant information. They must also provide a Maintenance Support Handbook that outlines processes for logging support tickets, ticket escalation, patch management, upgrade paths, and eligibility plans.

Overall, this contract opportunity presents a chance for a contractor to provide essential maintenance and support services for Micro Focus ALM licenses used by the U.S. Army Integrated Personnel and Pay System - Army Project Management Office. The contract has a duration of one twelve-month base period and two twelve-month option periods. The place of performance will be at the Project Management Office Integrated Personnel and Pay System-Army in Arlington, VA.