MCTSSA TSS-3 Solicitation   2

Background
Marine Corps Systems Command (MARCORSYSCOM) has fielded a host of tactical systems (Systems) that have become essential to modern warfighting and the full range of military operations. As many Systems are fielded without complete, thorough, accessible, or continuous training plans, Marine Corps Tactical Systems Support Activity (MCTSSA) has provided support to the warfighter to fill the gap in technical expertise and, ultimately, ensure that they remain mission capable. Born from a communications background, MCTSSA primarily focuses its support on fielded command, control, computer, communications, and intelligence (C4I) systems. The effective results of MCTSSA’s support mission have led many MARCORSYSCOM programs of record to reduce reliance on program-specific Field Service Representatives (FSRs) and support their respective systems and applications through MCTSSA. In response to these growing requirements, MCTSSA established the Warfighter Support Division (WSD) to serve as the main effort for all systems support to the fleet Marine forces (FMF)—Marine, Joint, coalition, and other US agencies. WSD provides remote (secure and unsecure phone, email, chat) and on-site tactical systems support covering a variety of system issues, including but not limited to: systems troubleshooting and issue resolution, setup and configuration, information and knowledge management, configuration management, software and documentation distribution, maintenance procedures, operations, network analysis and diagnostics,
engineering,
and over-the-shoulder training,
system/equipment fielding support,
and “Delta” training. WSD provides these services for Systems and their associated networks for Marines both in garrison and forward deployed. Additionally, WSD serves as the communications portal between the FM

Work Details
The TSS-3 requirement is for highly skilled technical systems expertise for trouble-shooting and issue resolution; tactical communications network analysis and diagnostics; and fielded C4I system set-up,
maintenance,
system engineering,
technical support,
configuration management,
and over-the-shoulder training for Marines deployed and in garrison

Place of Performance
Camp Pendleton, CA 92055-5171