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Level II Application Support Services

ID: 22-0093 • Type: Justification • Match:  85%
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Description

This requirement is to provide a 37-day extension to the interim task order for Level II Application Support to prevent a lapse of service. The Student and Exchange Visitor Information System (SEVIS) is an internet-based application that facilitates the timely electronic reporting and monitoring of international students and exchange visitors and their dependents in the US.

Background
The Student and Exchange Visitor Information System (SEVIS) is an internet-based application managed by ICE that facilitates the electronic reporting and monitoring of international students and exchange visitors in the US.

This requirement is to provide a 37-day extension to the interim task order for Level II Application Support to prevent a lapse of service.

Work Details
The Level II Application Support involves reviewing, analyzing, and resolving requests for corrections to SEVIS data, which are received either directly through SEVIS or as tickets created by Level I support.

It also includes the setup and support of software that interacts with SEVIS data, ensuring accurate resolution of issues identified by SEVP stakeholders.

The support is critical for schools and students globally to inquire and resolve corrections to SEVIS data, preventing delays for international students entering US schools.

Period of Performance
The contract extension covers a period of 37 days, continuing through the anticipated award date of April 18, 2022, and includes a transition period of 30 days.

Place of Performance
Services are provided globally as they support international students and exchange visitors interacting with SEVIS.

Overview

Agency
Immigration and Customs Enforcement (ICE) [DHS]
Award Date
April 8, 2022
Response Deadline
None
Posted
April 28, 2022, 5:28 p.m. EDT
Set Aside
None
NAICS
541511 - Custom Computer Programming Services
PSC
DH01 - IT And Telecom - Platform Support Services: Database, Mainframe, Middleware (Labor)
Place of Performance
Washington, DC 20002 USA
Source
Open
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
On 4/28/22 Immigration and Customs Enforcement issued Justification 22-0093 for Level II Application Support Services.
Primary Contact
Name
Jina Jackson   Profile
Email
jina.jackson@ice.dhs.gov
Phone
(202) 860-4316

Documents

Posted documents for Justification 22-0093

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Additional Details

Source Agency Hierarchy
HOMELAND SECURITY, DEPARTMENT OF > US IMMIGRATION AND CUSTOMS ENFORCEMENT > INFORMATION TECHNOLOGY DIVISION
FPDS Organization Code
7012-ITD00
Source Organization Code
500030974
Last Updated
April 28, 2022
Last Updated By
jina.jackson@ice.dhs.gov
Archive Date
April 28, 2022