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Language & Interpretation Support Services   9

ID: 70SBUR25R00000006 • Type: Solicitation • Match:  95%
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Description

Posted: May 2, 2025, 2:24 p.m. EDT

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is issuing a Request for Proposal (RFP) for a fixed price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract to provide interpretation services. Performance will occur at the Contractor's sites (which may include telework locations) and Government designated facilities, see Performance Work Statement for additional information. The Government anticipates multiple awards of three to five IDIQ contracts but reserves the right to make a single award if it is in the best interests of the Government. The IDIQ contracts will include a minimum guarantee of $100,000. This RFP is issued as a full and open competition with a small business reserve for one of the awardees. Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package.

Proposal Submission

Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package. Contractors must use the attached Technical Proposal Scoring Sheet and Price Proposal spreadsheet when submitting proposals.

Point of Contact Updates

The acquisition points of contract have been updated to Benjamin Fournier as the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and Michael Hodahkwen as the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov).

Preproposal Conference

The Government has scheduled a preproposal conference on Monday, April 28, 2025 at 2:00 p.m. Eastern Time. The scheduled duration is 1 hour. Interested parties may submit questions in advance by email to the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov) by Thursday, April 24, 2025 at 2:00 p.m. Eastern Time. There will also be an opportunity to ask questions during the Preproposal Conference. The conference will be held through Microsoft Teams at the following link:

https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWEyYjg2ZTEtOGIyNS00NzA4LTk0MmQtNGFkOTNhMmFjNWQ2%40thread.v2/0?context=%7b%22Tid%22%3a%225e41ee74-0d2d-4a72-8975-998ce83205eb%22%2c%22Oid%22%3a%2248186262-0b25-429e-880c-934121e13056%22%7d

Amendment 0001

The purpose of this amendment is to provide response to questions received from interested contractors. See attached Question & Answer document. An updated conformed copy of the RFP package is also attached. The changes to the RFP package are on page 12, 107, and 133 correcting a typo on the Contracting Officer's email. On page 110, the proposal package page limit has been increased to 25 pages. The proposal due date remains unchanged at May 8.

Posted: April 17, 2025, 11:28 a.m. EDT
Background
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is issuing a Request for Proposal (RFP) for a fixed price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract to provide interpretation services.

The USCIS, RAIO Directorate, consists of two major divisions involved in immigration refugee initiatives, HQASM and IRAD. This acquisition is needed to comply with regulations requiring HQASM to provide interpretation services to individuals in the Credible Fear, Reasonable Fear, and Safe Third Country screening processes.

Work Details
The contractor shall provide language and interpretation support services including:

- Over the Phone Interpretation (OPI) for asylum cases, protection screenings, and other immigration-related interviews;
- Sign Language interpretation;
- Language translation of documentation;
- Monitoring of applicant-provided interpreters;
- Telephonic, video conferencing, and in-person interpretation services;
- Quality control processes for all language services;
- Capability to accommodate surges in demand due to mass migration events;
- Use of technology such as Microsoft Teams for service delivery;
- Compliance with confidentiality standards during interpretation tasks.

Period of Performance
The IDIQ contracts will have a maximum ordering period of five years.

Place of Performance
Performance will occur at the Contractor’s sites (which may include telework locations) and Government designated facilities.

Overview

Response Deadline
May 8, 2025, 4:30 p.m. EDT Past Due
Posted
April 17, 2025, 11:28 a.m. EDT (updated: May 2, 2025, 2:24 p.m. EDT)
Set Aside
None
Place of Performance
Camp Springs, MD United States
Source

Current SBA Size Standard
$22.5 Million
Pricing
Fixed Price
Est. Level of Competition
Average
Est. Value Range
$100,000 (value based on agency estimated range)
Vehicle Type
Indefinite Delivery Contract
On 4/17/25 Citizen and Immigration Services issued Solicitation 70SBUR25R00000006 for Language & Interpretation Support Services due 5/8/25. The opportunity was issued full & open with NAICS 541930 and PSC R608.
Primary Contact
Name
Benjamin Fournier   Profile
Phone
None

Secondary Contact

Name
Michael Hodahkwen   Profile
Phone
(916) 903-2408

Additional Contacts in Documents

Title Name Email Phone
Contracting Officer Michael Hodahkwen Profile michael.p.hohahkwen@uscis.dhs.gov None

Documents

Posted documents for Solicitation 70SBUR25R00000006

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Additional Details

Source Agency Hierarchy
HOMELAND SECURITY, DEPARTMENT OF > US CITIZENSHIP AND IMMIGRATION SERVICES > USCIS CONTRACTING OFFICE(ERBUR)
FPDS Organization Code
7003-USCIS
Source Organization Code
100164031
Last Updated
May 23, 2025
Last Updated By
michael.p.hodahkwen@uscis.dhs.gov
Archive Date
May 23, 2025