NEW: ScriptPro Workstation Windows 11 Upgrade for Battle Creek and Wyoming Pharmacy (VA-26-00039146) (VA-26-00043665)

Background
The Department of Veterans Affairs (VA), Technology Acquisition Center, is planning to award a Sole Source, firm-fixed-price commercial purchase order to ScriptPro USA, Inc. for the provision of proprietary ScriptPro Workstation Windows 11 hardware and software upgrades.

This contract aims to enhance the operational capabilities at the Battle Creek VA Medical Center and Wyoming VA Community Based Outpatient Clinic in Michigan. The decision to award this contract to ScriptPro is based on market research indicating that they are the only responsible source capable of fulfilling the VA's specific requirements for these upgrades.

Work Details
The contractor will be responsible for providing the following services:
1. Hardware and software upgrades for ScriptPro Workstation Windows 11;
2. Installation of the upgraded systems;
3. Configuration of the new systems to meet operational needs;
4. Testing of the upgraded systems to ensure functionality;
5. Training for staff on the use of the upgraded systems;
6. Ongoing support services related to the upgraded systems.

Period of Performance
The period of performance for this contract has not been explicitly stated in the provided information.

Place of Performance
Battle Creek MI

Bidder Requirements
Only ScriptPro USA, Inc. is deemed capable of meeting the requirements due to their proprietary technology and support services. They provided a letter confirming that they are the only vendor able to provide necessary maintenance, updates, modifications, and upgrades to their systems.

Incumbent Analysis (see Incumbents section for more detail)
The notice indicates a confirmed incumbent/closely related prior contract with ScriptPro USA, Inc. under contract 36C10B24C0079 (VHSO Pharmacy Server Upgrade) awarded at $274,774 for 09/30/24–09/29/25. The current requirement is also a ScriptPro workstation upgrade effort for VA pharmacy operations (Windows 11 hardware/software upgrades with installation, configuration, testing, training, and support), which appears to be a continuation of the prior pharmacy-focused technology upgrade work using the same vendor’s proprietary systems and maintenance/update capabilities.