Bayer Contrast Injectors Maintenance   2

Background
The Department of Veterans Affairs, specifically the Network Contracting Office 23 (NCO 23), has a requirement for maintenance services for Bayer Contrast Injectors across multiple locations within the Veterans Integrated Service Network (VISN) 23.

This contract is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) to support the agency's mission of providing high-quality healthcare services to veterans.

Work Details
The contractor will provide maintenance services for Bayer Contrast Injectors at VISN 23 sites, which includes:
1. Predictive Maintenance: Conducted according to manufacturer’s specifications, at least annually.
2. Software Updates: Provide updates and telephone technical support during regular business hours, with a response time of 2 hours and onsite support within 24 hours if needed.
3. Documentation: Maintain thorough records of all work performed, including serial numbers, service dates, problems identified, and remedies applied. Documentation must be available for Joint Commission purposes.
4. Equipment Management: New equipment may be added or deleted from the service contract upon written notification. Deleted equipment will be credited if removed before scheduled maintenance.
5. Special Instructions: The contractor must check in with the Facilities point of contact prior to performing maintenance and provide a written service report after each visit detailing the services performed.

Period of Performance
The period of performance is not explicitly stated in the provided information but typically aligns with the duration specified in task orders issued under the IDIQ contract structure.

Place of Performance
The maintenance services will be performed at various sites within VISN 23.