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Lynx Panic Alarm Service Agreement   3

ID: 36C24626Q0790 • Type: Solicitation • Match:  90%
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Description

POLICY UPDATE System updates may lag policy updates. The System for Award Management (SAM) may continue to require entities to complete representations based on provisions that are not included in agency solicitations. Examples include 52.222-25, Affirmative Action Compliance, and paragraph (d) of 52.212-3, Offeror Representations and Certifications Commercial Products and Commercial Services. Contracting officers will not consider these representations when making award decisions or enforce requirements. Entities are not required to, nor are they able to, update their entity registration to remove these representations in SAM.
Background
The Department of Veterans Affairs (VA) is issuing this solicitation for the LYNX Panic Alarm Maintenance Service at the Hampton VA Medical Center. The goal of the contract is to ensure the effective maintenance and support of the LYNX Panic Alarm system, which is critical for the safety and security of personnel and patients within the facility.

Work Details
The contractor shall provide support services during normal working hours for the Licensed Software Products associated with the LYNX Panic Alarm system. Specific tasks include:

1. Providing technical support for a period of one year from July 31, 2026, to July 30, 2027.
2. Coordinating with Police Service as the focal point and VA representative for this contract.
3. Offering access to a Support Services portal where customer support contacts can submit tickets and track issues.
4. Performing priority assessments on customer inquiries to determine urgency.
5. Assisting in command syntax and usage, advanced assistance with LYNX facilities, system calls, driver facilities, and utilities at both application and interaction levels.
6. Providing general advice on features, capabilities, and use of the Licensed Software Product.
7. Handling problem reporting and escalation as necessary.

Period of Performance
The contract will be performed over a one-year period from July 31, 2026, to July 30, 2027.

Place of Performance
Hampton VA Medical Center, 100 Emancipation Drive, Hampton VA 23667.

Bidder Requirements
Vendors must be eligible to bid on this contract. Additionally, bidders must demonstrate technical capability through a written proposal that meets all requirements outlined in the performance work statement.
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Overview

Agency
VISN 6: Mid-Atlantic Health Care Network (VISN-6) [VA - VHA]
Response Deadline
July 23, 2026, 11:00 a.m. EDT Due in 0 Days
Posted
July 21, 2026, 10:41 a.m. EDT
Set Aside
None
NAICS
561621 - Security Systems Services (except Locksmiths)
PSC
J063 - Maint/Repair/Rebuild Of Equipment- Alarm, Signal, And Security Detection Systems
Place of Performance
100 Emancipation Drive Hampton, VA 23667 USA
Source
Open
Current SBA Size Standard
$25 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Average
Est. Value Range
Experimental
<$250,000 (solicitation indicates Simplified Acquisition Procedures, which in most cases, applies to contracts expected to be less than $250K in value)
Signs of Shaping
The solicitation is open for 2 days, below average for the VISN 6: Mid-Atlantic Health Care Network. 53% of similar contracts within the Veterans Health Administration had a set-aside.
On 7/21/26 VISN 6: Mid-Atlantic Health Care Network issued Solicitation 36C24626Q0790 for Lynx Panic Alarm Service Agreement due 7/23/26. The opportunity was issued full & open with NAICS 561621 and PSC J063.
Primary Contact
Title
Contract Specialist
Name
Ruth A Morris   Profile
Email
ruth.morris@va.gov
Phone
None

Additional Contacts in Documents

Title Name Email Phone
Contracting Officer Jerry L. Mann None None

Documents

Posted documents for Solicitation 36C24626Q0790

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Additional Details

Source Agency Hierarchy
VETERANS AFFAIRS, DEPARTMENT OF > VETERANS AFFAIRS, DEPARTMENT OF > 246-NETWORK CONTRACTING OFFICE 6 (36C246)
FPDS Organization Code
3600-00246
Source Organization Code
100167096
Last Updated
July 21, 2026
Last Updated By
Ruth.Morris@va.gov
Archive Date
Sept. 21, 2026