ITC Research and Advisory Services: Zero Trust Journey Enablement

The U.S. General Services Administration (GSA) is seeking Zero Trust Training, Certification, and IT Research and Advisory Services and Subscriptions in support of the FAS Office of Information Technology Category. The GSA is purchasing these services to improve cybersecurity and protect federal government networks in accordance with Executive Order 14028. The work to be acquired includes conducting research to identify customer-centric Zero Trust needs, developing a vision for GSA's Zero Trust program, building a roadmap for the program, and providing tailored training and certification programs. The period of performance is 5 years, including a 12-month base period and four 12-month option periods. The place of performance will be determined by the contractor. Quotations are due by February 18, 2022.

This opportunity is being competed among GSA Federal Supply Schedule contractors under the categories of Information Technology Professional Services and Electronic Commerce and Subscription Services. The GSA is looking for contractors who can provide Zero Trust Consulting Support, Access to IT Security and Risk Research, Tailored Zero Trust Training and Certifications Program, and Subject Matter Experts (SMEs). The evaluation factors for award include price quotation, technical approach, and past performance. The lowest priced quotation that meets the minimum requirements will be evaluated further.

The Quality Assurance Surveillance Plan (QASP) outlines the procedures and guidelines that will be used to ensure the required performance standards or service levels are achieved by the contractor. The QASP includes surveillance techniques such as random sampling, 100% inspection, periodic inspection, and customer complaints. Performance will be monitored through monthly or quarterly reviews, and customer feedback will be obtained through surveys or complaints. The QASP also includes acceptable quality levels for contractor performance.

Overall, this opportunity presents a chance for contractors to provide Zero Trust Training, Certification, and IT Research and Advisory Services to support the GSA's efforts in improving cybersecurity and implementing a Zero Trust strategy.