IT Support Specialist - Personal Services Contractor

U.S. DEPARTMENT OF THE TREASURY

OFFICE OF TECHNICAL ASSISTANCE

IT SUPPORT SPECIALIST

The U.S. Department of the Treasury is seeking a detail-oriented administrative and program support staff member to serve as an IT Support Specialist for its Washington, DC-based technical assistance program. The person selected will be hired under a personal services contract. The Office of Technical Assistance provides technical assistance to over 50 countries in five functional areas: economic crimes, government debt and infrastructure finance, budget and financial accountability, banking and financial services, and revenue administration. This position is located at OTA headquarters in Washington, DC.

SCOPE OF POSITION

The IT Support Specialist delivers comprehensive IT help desk and technical support across OTA's global footprint. Responsibilities span hardware, software, network, cybersecurity, email systems, and equipment logistics. Duties may include but are not limited to:

• Hardware, software, and network support for global staff
• Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
• IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
• Email support, including account creation, updates, deletions, and archiving
• IT equipment support, maintenance, repair, and replacement of IT assets

QUALIFICATIONS

Required Knowledge, Skills, and Experience:

• Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
• Proficiency in Windows troubleshooting and device support
• Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
• Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
• Experience installing, configuring, and supporting laptop and mobile devices.
• Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
• Knowledge of cloud security best practices and compliance

In addition to the requirements listed above, the following experience is preferred:

• Experience supporting a hybrid work environment that includes support of staff deployed worldwide
• Strong communication and interpersonal skills
• Ability to work under deadlines and to adapt to changing circumstances
• Collaborative team spirit, cultural sensitivity, and a strong desire to learn
• Minimum 7 years of IT support experience
• Bachelor's degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred

Please note: These are PERSONAL SERVICES CONTRACTOR positions; NOT civil service positions. Must be U.S. citizen.

SALARY: In accordance with program regulations and based on demonstrated salary history, salaries range from $40.54 to $75.11 per hour.

Background checks and Security Clearance:

MODERATE RISK PuBLIC Trust

Candidates will need to be eligible to obtain and maintain an appropriate level of security clearance.

HOW TO APPLY: Applicants should submit a cover letter and resume by e-mail to: recruitment@ota.treas.gov. For consideration, emailed applications should not be sent, or contain a cc, to any OTA, IRS, or other government personnel or email address. Please reference Solicitation 2032K826R00001 on your cover letter and resume.

When e-mailing, the subject line must contain the following: Solicitation 2032K826R00001 IT Support Specialist Applicant's Last Name, First Name . Emails received not containing this subject line will be deemed non-responsive and will not be forwarded to the program office/selection official(s) for consideration.

Only applicants to be interviewed will be contacted. No phone calls please and no hand carries.

This announcement is open and continuous until December 26, 2025, although selections may be made in advance of that date.

Please be advised that all contractors, if hired, must obtain a Unique Entity Identifier and must maintain SAM registration.

The U.S. Government is an Equal Opportunity Employer.