Search Contract Opportunities

IT Help Desk Support Services (CONUS and OCONUS) for DoWEA

ID: HE1254031026 • Type: Sources Sought • Match:  95%
Opportunity Assistant

Hello! Please let me know your questions about this opportunity. I will answer based on the available opportunity documents.

Please sign-in to link federal registration and award history to assistant. Sign in to upload a capability statement or catalogue for your company

Popular Questions:
Generate a draft:

Description

This Sources Sought Notice is issued solely for information and planning purposes. This is not a
solicitation or Request for Proposal (RFP). This notice does not commit the Government to issue
a solicitation or award a contract. The Government will not pay for any information submitted in
response to this notice.

The purpose of this notice is to determine the availability and capability of qualified small
business concerns to provide IT Help Desk services supporting DoWEA operations in
Continental United States (CONUS) and Outside the Continental United States (OCONUS)
locations.

Background
The Department of War Education Activity (DoWEA) operates a worldwide school system supporting military-connected students across multiple geographic regions including the Americas, Europe, and Pacific. DoWEA requires enterprise-level IT Help Desk and end-user support services to ensure reliable access to educational and administrative systems. The purpose of this notice is to determine the availability and capability of qualified small business concerns to provide IT Help Desk services supporting DoWEA operations in Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations.

Work Details
The contractor shall provide all personnel, management, supervision, tools, equipment, and services necessary to deliver enterprise Information Technology Support Services (ITSS) in support of DoWEA. The scope includes:

1. IT Service Resolution: Resolve IT service requests, incidents, and problems across all regions promptly.

2. Service Desk Operations: Operate a centralized Service Desk/Call Center that logs and addresses all user requests within 15 minutes.

3. Staffing and Coverage: Maintain ≥95% staffing for Region Project Managers, Region Leads, and Service Desk Technicians each month.

4. Remote and Onsite Support: Provide remote and onsite technical assistance that meets or exceeds SLA closure metrics.

5. Special Event Support: Deliver after-hours IT support for conferences and events.

6. Testing Support: Facilitate testing processes ensuring secure operations.

7. Service Acceleration: Operate a group to resolve recurring issues quickly.

8. Off-Site Conference Support: Ensure successful operation of off-site conferences through setup and technical support.

9. Technology Implementation Surge Support: Provide surge support for new technology deployments ensuring operational readiness.

Place of Performance
The contract will be performed across all DoWEA Regions including Europe, Pacific, Americas, as well as Headquarters locations both CONUS and OCONUS.

Overview

Agency
DOD Education Activity (DODEA) [DoD]
Response Deadline
March 17, 2026, 12:00 p.m. EDT Past Due
Posted
March 10, 2026, 11:13 a.m. EDT
Set Aside
None
NAICS
541519 - Other Computer Related Services
PSC
None
Place of Performance
Alexandria, AL United States
Source
Open
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Level of Competition
Low
Odds of Award
18%
Signs of Shaping
The solicitation is open for 7 days, below average for the DOD Education Activity. 90% of similar contracts within the DOD Education Activity had a set-aside.
On 3/10/26 DOD Education Activity issued Sources Sought HE1254031026 for IT Help Desk Support Services (CONUS and OCONUS) for DoWEA due 3/17/26. The opportunity was issued full & open with NAICS 541519.
Primary Contact
Name
Wardell Gordon   Profile
Email
wardell.gordon@dodea.edu
Phone
None

Documents

Posted documents for Sources Sought HE1254031026

Opportunity Assistant

AI Analysis
AI Generate

Incumbent or Similar Awards

Potential Bidders and Partners

Awardees that have won contracts similar to Sources Sought HE1254031026

Similar Active Opportunities

Open contract opportunities similar to Sources Sought HE1254031026

Experts for IT Help Desk Support Services (CONUS and OCONUS) for DoWEA

Recommended subject matter experts available for hire

Additional Details

Source Agency Hierarchy
DEPT OF DEFENSE > DEPT OF DEFENSE EDUCATION ACTIVITY (DODEA) > DOD EDUCATION ACTIVITY
FPDS Organization Code
97F2-HE1254
Source Organization Code
100159646
Last Updated
March 10, 2026
Last Updated By
wardell.gordon@dodea.edu
Archive Date
April 1, 2026