Search Contract Opportunities

Information Technology User and Field Operations Support (NEON) II   2

ID: 70SBUR24I00000009 • Type: Special Notice • Match:  90%
Opportunity Assistant

Hello! Please let me know your questions about this opportunity. I will answer based on the available opportunity documents.

Please sign-in to link federal registration and award history to assistant. Sign in to upload a capability statement or catalogue for your company

Some suggestions:
Please summarize the work to be completed under this opportunity
Do the documents mention an incumbent contractor?
Does this contract have any security clearance requirements?
Does this solicitation list any subcontracting requirements?
I'd like to anonymously submit a question to the procurement officer(s)

Description

Posted: June 4, 2024, 3:16 p.m. EDT

UPDATE: USCIS is conducting an Industry Day on June 11, 2024, at 8:00 am ET. NEON II will be one of the requirements covered during this event. All interested vendors are encouraged to attend. For additional information about the upcoming Industry Day and how to register, please go to SAM.GOV public notification "USCIS FY24 Industry Day". Here is the link: https://sam.gov/opp/93c6a4c1915e40f58f37d1f274d1215f/view.

The USCIS is cancelling the NEON II Industry Day that was being planned for June 13, 2024. The USCIS intends to reschedule and conduct the Industry Day in early September of 2024. Please continue to monitor Sam.ov for a separate announcement regarding this event.

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Service (USCIS), Office of Information Technology (OIT), is conducting an Industry Day to highlight an upcoming project Information Technology User and Field Operations Support (NEON II), in order to solicit and gain industry input from all interested businesses having the capability to perform the work described below. This is an upcoming requirement and the award is anticipated in the 1st quarter of FY2026.
No reimbursement will be made for any costs associated with travel or providing information in response to this announcement.

For additional details please see enclosed Special Notice.

Posted: May 29, 2024, 7:43 p.m. EDT
Posted: May 3, 2024, 3:50 p.m. EDT
Background
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Service (USCIS), Office of Information Technology (OIT), is conducting an Industry Day to highlight an upcoming project Information Technology User and Field Operations Support (NEON II). The purpose is to solicit and gain industry input from interested businesses capable of performing the work. This is an upcoming requirement with the award anticipated in the 1st quarter of FY2026.

Work Details
The scope of work on this task order will primarily include Service Desk Operations Services, Field Support Services, Service Center Support Services, Account Management Services, and Hardware Incident Resolution. Specific tasks include incident management, knowledge management, problem management, service request management, critical incident response team support, deskside support, asset inventory support, disposal preparation support, encryption services, video conferencing and audio/video operations and maintenance, local on-site cabling, infrastructure implementation, mobile devices services, deployment services, server operations and maintenance, and training support.

Period of Performance
The award for this project is anticipated in the 1st quarter of FY2026.

Place of Performance
The contract will primarily involve providing USCIS user support throughout the Continental United States (CONUS) and Outside of the Continental United States (OCONUS). The Industry Day will take place virtually and in-person at HQ USCIS (Tomich Center) in Camp Springs, MD.

Overview

Agency
Citizen and Immigration Services (USCIS) [DHS]
Response Deadline
June 19, 2024, 2:00 p.m. EDT (original: May 23, 2024, 5:00 p.m. EDT) Past Due
Posted
May 3, 2024, 3:50 p.m. EDT (updated: June 4, 2024, 3:16 p.m. EDT)
Set Aside
None
NAICS
541519 - Other Computer Related Services
PSC
DE01 - IT And Telecom - End User: Help Desk; Tier1-2, Workspace, Print, Productivity Tools (Labor)
Place of Performance
Camp Springs, MD 20588 United States
Source
Open
Current SBA Size Standard
$34 Million
Pricing
Likely Fixed Price
Est. Value Range
Experimental
$50,000,000 - $200,000,000 (AI estimate)
Signs of Shaping
60% of similar contracts within the Citizen and Immigration Services had a set-aside.
On 5/3/24 Citizen and Immigration Services issued Special Notice 70SBUR24I00000009 for Information Technology User and Field Operations Support (NEON) II due 6/19/24.
Primary Contact
Name
Andrew Fonda   Profile
Email
andrew.r.fonda@uscis.dhs.gov
Phone
None

Secondary Contact

Name
Amir Hrnjic   Profile
Email
amir.hrnjic@uscis.dhs.gov
Phone
(802) 288-7918

Documents

Posted documents for Special Notice 70SBUR24I00000009

Question & Answer

The AI Q&A Assistant has moved to the bottom right of the page

Opportunity Lifecycle

Procurement notices related to Special Notice 70SBUR24I00000009

Incumbent or Similar Awards

Contracts Similar to Special Notice 70SBUR24I00000009

Potential Bidders and Partners

Awardees that have won contracts similar to Special Notice 70SBUR24I00000009

Similar Active Opportunities

Open contract opportunities similar to Special Notice 70SBUR24I00000009

Experts for Information Technology User and Field Operations Support (NEON) II

Recommended subject matter experts available for hire

Additional Details

Source Agency Hierarchy
HOMELAND SECURITY, DEPARTMENT OF > US CITIZENSHIP AND IMMIGRATION SERVICES > USCIS CONTRACTING OFFICE(ERBUR)
FPDS Organization Code
7003-USCIS
Source Organization Code
100164031
Last Updated
July 5, 2024
Last Updated By
amir.hrnjic@uscis.dhs.gov
Archive Date
July 4, 2024