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Information Technology (IT) Services and Support

ID: W519TC-25-R-ITSS • Type: Sources Sought • Match:  85%
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Description

Posted: July 23, 2025, 5:55 p.m. EDT

**Amedment 02: Please find attached responses to the RFI questions.

Please note: This was the final round of questions for this RFI. Please monitor this Government point of entry for any possible future updates.

**This notice is an Amendment 01 to the RFI posted on 11 June 2025 for Information Technology (IT) Services and Support.

Please submit all questions no later than 5:00 PM Eastern Standard Time on 9 July 2025.

All Q&A will be provided on or around 23 July 2025.

Army Contracting Command Rock Island is issuing this RFI on behalf of Product Lead Acquisition, Logistics and Technology Enterprise Services (PL ALTESS) to gather information from industry sources regarding capabilities to support potential future requirements. ALTESS is seeking a capability statement, not a proposal, to inform acquisition planning and strategy development for a tentative requirement.

ALTESS is an IT managed service provider for the Army, providing infrastructure, platform, and application services. ALTESS provides these services across numerous hosting locations, including Army Enterprise Data Centers (AEDCs) - CONUS & OCONUS and Enterprise Cloud Management Agency's (ECMA) cARMY enclaves within various commercial cloud service providers.

Please see attachments for complete details.

Posted: June 24, 2025, 5:37 p.m. EDT
Posted: June 11, 2025, 2:22 p.m. EDT
Background
Army Contracting Command – Rock Island is issuing this RFI on behalf of Product Lead Acquisition, Logistics and Technology Enterprise Services (PL ALTESS) to gather information from industry sources regarding capabilities to support potential future requirements.

ALTESS is an IT managed service provider for the Army, providing infrastructure, platform, and application services across numerous hosting locations, including Army Enterprise Data Centers (AEDCs) - CONUS & OCONUS and Enterprise Cloud Management Agency’s (ECMA) cARMY enclaves within various commercial cloud service providers.

Work Details
The contractor will be responsible for providing IT services and support as outlined in the Performance Work Statement (PWS). Key tasks include:

1. Quality Control: Ensure consistent delivery of high-quality deliverables and services on schedule.
2. Technical Management: Maintain positive business relations, customer satisfaction, and timely communications while supporting administration, operation, and sustainment of network, storage, and compute resources.
3. Operations Center Support: Provide Service Desk operations with quick evaluation of customer needs and accurate documentation of databases.
4. Staffing for Software Development: Ensure adequate staffing for software development, operation, and legacy application maintenance projects.
5. Desktop Support Services: Perform desktop/laptop upgrades, new desktop setups/installations, troubleshoot workstation issues according to standard configurations, refresh desktop equipment per ALTESS SOP, and apply security patches to meet DoD regulations.
6. Contract Deliverables: Provide deliverables on schedule with accurate program reporting and notify the COR of any potential vacancies within specified timeframes.

Place of Performance
The contract will be performed at various locations including Army Enterprise Data Centers (AEDCs) - CONUS & OCONUS.

Overview

Agency
ACC Rock Island (RI) [DoD - USA - AMC - ACC]
Response Deadline
Aug. 8, 2025, 5:00 p.m. EDT Past Due
Posted
June 11, 2025, 2:22 p.m. EDT (updated: July 23, 2025, 5:55 p.m. EDT)
Set Aside
None
NAICS
None
PSC
None
Place of Performance
Radford, VA 24143 United States
Source
Open
Est. Level of Competition
Average
Odds of Award
28%
On 6/11/25 ACC Rock Island issued Sources Sought W519TC-25-R-ITSS for Information Technology (IT) Services and Support due 8/8/25.
Primary Contact
Name
Marisol Trevino   Profile
Email
marisol.m.trevino.civ@army.mil
Phone
None

Secondary Contact

Name
Nicole Feddersen   Profile
Email
corene.n.feddersen.civ@army.mil
Phone
None

Documents

Posted documents for Sources Sought W519TC-25-R-ITSS

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Additional Details

Source Agency Hierarchy
DEPT OF DEFENSE > DEPT OF THE ARMY > AMC > ACC > ACC-CTRS > ACC RI
FPDS Organization Code
2100-W519TC
Source Organization Code
500181913
Last Updated
Aug. 24, 2025
Last Updated By
marisol.m.trevino.civ@army.mil
Archive Date
Aug. 23, 2025