Individual Assistance Kiosk Prototypes; Questions Answered

Background
The Federal Emergency Management Agency (FEMA), part of the Department of Homeland Security (DHS), is focused on supporting survivors and communities during disasters through various services. FEMA provides in-person assistance at Disaster Recovery Centers (DRCs) and other locations, where they collaborate with State, Local, Tribal, and Territorial (SLTT) governments to deliver recovery services.

To enhance efficiency and allow staff to focus on complex survivor needs, FEMA is seeking to implement self-service Mobile Kiosk Units as prototypes for testing in the field. These kiosks will facilitate a more streamlined interaction for survivors seeking assistance.

Work Details
FEMA requires the design, development, and delivery of Mobile Kiosk Units that meet specific technical, accessibility, security, and operational requirements. The kiosks must be compact and portable with features including:

- ADA compliance
- Document upload capabilities (preferably photo scanning)
- Integration with disasterassistance.gov
- Privacy measures such as a privacy screen and audio jack for contacting call center agents
- Automatic logout and deletion of information after use
- Multilingual instructions
- Internet connectivity options (WiFi, wired, or cellular)
- A maximum height of 72 inches to fit on standard pallets.

Optional features may include battery backup, anti-theft mechanisms, remote monitoring capabilities, and signal lights indicating kiosk status. The kiosks will be retained, stored, and transported by FEMA as needed.

Place of Performance
The geographic locations for performance are not explicitly stated but will likely include various disaster recovery centers or public spaces where FEMA operates.