HHS ACF - OCSE Child Support Systems - MRAS

The General Services Administration (GSA), on behalf of the Department of Health and Human Services (HHS), is conducting market research to explore capabilities related to system operations, maintenance, and enhancement services for the Office of Child Support Enforcement (OCSE) under the Administration for Children and Families (ACF). ACF is a division within HHS focused on promoting economic and social well-being through effective human service delivery. The OCSE plays a crucial role in assisting state and tribal child support agencies by providing necessary tools for enforcing child support laws, though it does not directly serve families. Instead, it collaborates with local agencies to ensure children receive necessary financial and emotional support.

The scope of work outlined in the Performance Work Statement (PWS) includes several key tasks aimed at maintaining and enhancing federal systems managed by OCSE. These tasks cover program management, IT management operations, system security operations, enterprise software delivery management, production support, data analytics operations, customer support services, and more. Specific tasks such as IT portfolio management coordination and solution architecture design are essential to ensuring that the systems remain robust and secure while meeting federal requirements.

Additionally, the PWS details responsibilities related to maintaining various federal systems like the Federal Parent Locator Service (FPLS), Employer Services (EMP), Federal Collection and Enforcement (FCE), OCSE Support Systems (OSS), among others. Each system requires ongoing maintenance to ensure operational efficiency as well as enhancements that align with evolving technological landscapes. The document also highlights surge support needs for both functional and technological aspects of these systems.

Through this market research initiative, GSA aims to identify capable sources that can provide comprehensive services across these domains while adhering to federal standards such as IT security requirements and accessibility standards. This effort will help ensure that OCSE can continue its mission effectively with reliable technological infrastructure supporting its objectives.