Help Desk Outsource

ID: RFQ1629812S • Alt ID: JIMK • Type: Solicitation • Match: 85%

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Description

Small local government, Suffolk County Government is seeking vendor sources for a Help Desk (HD) Outsource project. We are seeking remote assistance but possibly onsite. We envision a HD agent answering the HD line and opening tickets in our ITIL system along with basic troubleshooting and resolution. It can be between 3000-10000 users. Currently we are supporting 3000 users within our department (Information Technology) but this can expand if other departments decide to use the service as well. Users currently call the Help desk and submit tickets through our ITIL software self service portal. FOR MORE INFO: Jim Kiley james.kiley@suffolkcountyny.gov

Overview

Agency

State and Local Government

Response Deadline

June 5, 2023 Past Due

Posted

May 23, 2023

Set Aside

None

NAICS

541511 - Custom Computer Programming Services

PSC

DA01 - IT And Telecom - Business Application/Application Development Support Services (Labor)

Place of Performance

State, United s NY

Source

Open

Current SBA Size Standard

$34 Million

Pricing

Likely Fixed Price

Est. Level of Competition

Average

Vehicle

Multiple Award Schedule (MAS)

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Help Desk Outsource

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Description

Overview

Documents

Posted documents for Solicitation RFQ1629812S

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