GSA OCIO - SMS and Voice Provider for Okta - MRAS

The General Services Administration (GSA) is actively conducting market research to identify potential solutions for a scalable, cloud-based marketplace offering. The primary goal of this initiative is to enhance the GSA's communication capabilities by integrating seamlessly with Okta Customer Identity and Workforce Identity Solutions. This integration aims to facilitate the delivery of voice and text messages efficiently, thereby improving communication channels and operational effectiveness within the agency.

The work being requested involves providing a comprehensive solution that supports various communication methods. Key capabilities include options for using a 5-digit short code or an 800 number as the sender ID, which are essential for maintaining consistent and recognizable communication with recipients. Additionally, the solution must support both voice calls and short message system (SMS) delivery, ensuring versatility in how messages are transmitted.

Furthermore, the proposed solution should be capable of interfacing with U.S. mobile service providers as well as international ones, reflecting GSA's need for broad geographic reach in its communications. The solution should be cloud-based, offered either as software or platform as a service (SaaS/PaaS), providing flexibility and scalability to meet varying demands. Importantly, there is a requirement for FedRAMP options to ensure compliance with federal security standards.