Global Service Desk Certification   2

Background
The Defense Information Systems Agency (DISA) is responsible for providing IT services to the Department of Defense (DoD). The agency's mission includes ensuring the operational readiness of the Global Service Desk (GSD) which supports the DoD Network (DoDNet).

The proposed contract action aims to procure HDI support center certification for DISA’s GSD, which is essential for maintaining high standards of service quality and efficiency.

Work Details
The contract involves procuring HDI Site Certification for the Global Service Desk - DoDNet. This certification is a unique and comprehensive IT services support certification that aligns with international quality models. It acknowledges a support center's commitment to excellence and service quality based on industry standards recognized worldwide.

The certification is based on the HDI Support Center Standard, developed by an international committee of practitioners and experts. The only authorized provider for this certification is Informa Tech Holdings, LLC., which offers a comprehensive portfolio of IT service desk delivery consultation training and certification programs. GSD employees are required to obtain individual role-based HDI certifications, which are exclusively available from HDI or its affiliates. The services will be procured on a firm fixed-price basis.

Place of Performance
The work will be performed at DISA Headquarters located at 6916 Cooper Avenue, Ft Meade, MD, 20755-7901.