Global Medical Coverage, Life and Disability Insurance Services   3

Background
The U.S. Embassy in Ottawa is issuing a contract for Medical, Life, and Disability Insurance Services for locally employed staff across its constituencies in Canada, including Vancouver, Calgary, Winnipeg, Toronto, Montreal, Quebec City, and Halifax.

The goal is to provide comprehensive insurance coverage to support the embassy's mission.

Work Details
The contractor will provide global medical coverage, life insurance, and disability insurance services as outlined in the Performance Work Statement (PWS).

The services must meet the performance threshold of no more than one customer complaint per month. The contractor is responsible for corrective actions if complaints arise. The Contracting Officer's Representative (COR) will oversee service quality and maintain updated lists of insured employees and dependents.

Period of Performance
The contract period is one calendar year from the Notice to Proceed date, with four one-year options to renew.

Place of Performance
Services will be performed in Ottawa and its constituencies: Vancouver (BC), Calgary (AB), Winnipeg (MB), Toronto (ON), Montreal (QC), Quebec City (QC), and Halifax (NS).