San Francisco Low Demand Safe Haven Services

Background
The Department of Veterans Affairs, Network Contracting Office (NCO) 21, is conducting market research to identify potential vendors with economic status of Service-Disabled Veteran-Owned, Veteran-Owned, and other Small Businesses that can provide low demand safe haven emergency residential services for beneficiaries of the San Francisco VA Health Care System.

The goal of this contract is to assist hard-to-reach, chronically homeless Veterans with mental illness and/or substance use disorder by providing a supportive environment that encourages them to seek treatment and housing options.

Work Details
The contractor will provide 24-hour staffed short-term residences with private or semi-private accommodations targeting chronically homeless Veterans. Services include:

1. Development of an Individualized Service Plan (ISP) within 14 days of admission, including goals for stable housing and assessments of strengths and barriers.
2. Regular updates to ISPs within 60 days of admission and ongoing case management meetings at least once per week.
3. Assistance with permanent housing searches and referrals to financial resources such as SSI/SSDI, VA pensions, General Assistance, SNAP, Medi-Cal or Medicare, employment training, and self-care skills.
4. Provision of therapeutic and rehabilitative services including individual/group counseling and structured activities like vocational training.
5. A Quality Control Business Plan to support program objectives and a detailed staffing plan demonstrating sufficient qualified personnel for service delivery.

Period of Performance
The intended period of performance will be for five years, approximately beginning around March 1, 2027.

Place of Performance
San Francisco, CA

Incumbent Analysis (see Incumbents section for more detail)
This opportunity appears to have a confirmed incumbent based on prior HCHV Low Demand Safe Haven awards under VA contract 36C26124D0026, with Swords To Plowshares Veterans Rights Organization as the awardee. The prior awards include $6,861,081 for 03/30/24–09/29/26 and related task orders/contracts totaling $2,802,434 (03/30/25–03/29/26) and $1,461,328 (03/30/26–09/29/26), all for 24/7 staffed short-term low demand safe haven residential services in San Francisco for hard-to-reach, chronically homeless Veterans with mental illness and/or substance use disorder. The described services and target population closely align with the current requirement’s low-demand emergency residential placement, individualized service planning/case management, and linkage to treatment and transitional/permanent housing options.