Flexible Spending Account Program Services

Background
The U.S. Office of Personnel Management (OPM) is seeking to identify qualified small business sources which can provide flexible spending account program services, including claims administration, web services, customer support, and quality assurance for the Federal Flexible Spending Account Program (FSAFEDS) under North American Industry Classification System (NAICS) code 524292, Third Party Administration of Insurance and Pension Funds. OPM is responsible for setting government-wide benefits and human resources policies and providing guidance to agencies, as well as procuring and managing the contractual relationships with carriers for the various benefit programs. One benefit administered by OPM is FSAFEDS, a cafeteria plan authorized by § 125 of the Internal Revenue Code and established in the FSAFEDS plan document (“FedFlex”). FSAFEDS allows eligible employees at participating Federal agencies to enroll in a flexible spending account that uses pre-tax payroll deductions to reimburse their eligible out-of-pocket health care and dependent care expenses. Over 490,000 employees currently participate and save an average of approximately 30% on these expenses.

Work Details
The contractor would need to provide various services including prompt, accurate claims administration, building a website to provide services to current and potential FSAFEDS enrollees, working with BENEFEDS for agency billing and employee allotment reconciliation, sufficient customer service staff to meet the needs of FSAFEDS enrollees and applicants, marketing, education, and enrollment services.
The contractor would also need to ensure compliance with section 508 of the Rehabilitation Act.