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Field Assistance Service (FAS) Tier 1 Help Desk

ID: FA8771-19-Q-0014 • Type: Presolicitation
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Description

Help Desk Tier 1

The Government seeks a partner with demonstrated ability and quality performance in IT support and customer service, to build upon our existing customer-experience-obsessed and detailed-oriented approach. We need a great partner who can put together a great team, understand the individuals in the help desk team, and come equipped with a portfolio of techniques to keep team members motivated and outcome-focused. The Government seeks a vendor with demonstrated experience and expertise in providing 24/7/365 Tier 1 help desk support for multiple systems ranging from 70-100 systems simultaneously to both CONUS and OCONUS users.

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Overview

Agency
AFLCMC Maxwell AFB [DoD - USAF - AFMC - AFLCMC]
Response Deadline
Sept. 5, 2019, 4:00 p.m. EDT Past Due
Posted
Aug. 22, 2019, 8:24 p.m. EDT (updated: Sept. 4, 2019, 5:32 p.m. EDT)
Set Aside
None
NAICS
541511 - Custom Computer Programming Services
PSC
D - IT And Telecom - Information Technology And Telecommunications
Place of Performance
Maxwell AFB-Gunter Annex MONTGOMERY, AL 36114 USA
Source
SAM
Current SBA Size Standard
$34 Million
Pricing
Fixed Price
Est. Level of Competition
Average
Odds of Award
0%
On 8/22/19 AFLCMC Maxwell AFB issued Presolicitation FA8771-19-Q-0014 for Field Assistance Service (FAS) Tier 1 Help Desk due 9/5/19. The opportunity was issued full & open with NAICS 541511 and PSC D.
Primary Contact
Title
Contract Specialist
Name
Tracie J. Milton   Profile
Email
tracie.milton@us.af.mil
Phone
(334) 416-5161

Secondary Contact

Title
Contract Specialist
Name
Tracie J. Milton   Profile
Email
tracie.milton@us.af.mil
Phone
(334) 416-5161

Documents

Posted documents for Presolicitation FA8771-19-Q-0014

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Additional Details

Source Agency Hierarchy
DEPT OF DEFENSE > DEPT OF THE AIR FORCE > AFMC > AIR FORCE LIFE CYCLE MANAGEMENT CENTER > BUSINESS AND ENTERPRISE SYSTEMS > FA8771 AFLCMC HIK
FPDS Organization Code
5700-FA8771
Source Organization Code
500020386
Last Updated
June 7, 2022
Last Updated By
meghan.prude@us.af.mil
Archive Date
June 7, 2022