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FDIC Genesys Cloud Contact Center as a Service (“CCaaS”) Software Subscription

ID: CORHQ-25-Q-0372 • Type: Solicitation
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Description

The Federal Deposit Insurance Corporation (FDIC) invites you to submit a quote in response to Request for Quote (RFQ) CORHQ-25-Q-0372 for a Genesys Cloud Contact Center as a Service ( CCaaS ) software subscription. All quotes shall be submitted in strict adherence to the proposal instructions outlined in provision 7.3.2-09 General Proposal Instructions December 2023 , included in the referenced solicitation.

The FDIC will respond to questions or requests for clarification submitted in writing by an offeror, regarding this solicitation. Questions or requests for clarification must be submitted by 3:00p.m. (Central Time), on August 21, 2025, by email to April Royal at airby@fdic.gov. If an offeror is unable to use email, it should contact April Royal at (214) 549-7584.

Background
The Federal Deposit Insurance Corporation (FDIC) is seeking quotes for a Genesys Cloud Contact Center as a Service (CCaaS) software subscription. The FDIC's mission includes maintaining stability and public confidence in the nation's financial system. This contract aims to enhance their customer service capabilities through advanced cloud-based contact center solutions.

Work Details
The contract involves providing a subscription for the Genesys Cloud CCaaS software. Specific requirements include:
- Delivery of all necessary licenses and access to the CCaaS platform.
- Integration with existing FDIC systems.
- Ongoing support and maintenance services for the duration of the subscription.
- Compliance with all applicable federal regulations and standards related to data security and privacy.

Period of Performance
The initial period of performance begins on October 20, 2025, and expires on October 19, 2026. If all option periods are exercised, the final expiration date is October 19, 2029.

Place of Performance
Federal Deposit Insurance Corporation (FDIC), Division of Information Technology (DIT), Distribution Center, 3501 Fairfax Drive, Arlington, VA 22226.
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Overview

Agency
Federal Deposit Insurance Corporation (FDIC)
Response Deadline
Sept. 19, 2025, 3:00 p.m. EDT Due in 35 Days
Posted
Aug. 8, 2025, 5:51 p.m. EDT
Set Aside
None
NAICS
541519 - Other Computer Related Services
PSC
7A21 - IT And Telecom - Business Application Software (Perpetual License Software)
Place of Performance
Arlington, VA 22226 United States
Source
SAM
Current SBA Size Standard
$34 Million
Evaluation Criteria
Best Value
Est. Level of Competition
Average
Est. Value Range
Experimental
$500,000 - $2,000,000 (AI estimate)
On 8/8/25 Federal Deposit Insurance Corporation issued Solicitation CORHQ-25-Q-0372 for FDIC Genesys Cloud Contact Center as a Service (“CCaaS”) Software Subscription due 9/19/25. The opportunity was issued full & open with NAICS 541519 and PSC 7A21.
Primary Contact
Name
April Royal   Profile
Email
airby@fdic.gov
Phone
(972) 761-8186

Documents

Posted documents for Solicitation CORHQ-25-Q-0372

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Additional Details

Source Agency Hierarchy
FEDERAL DEPOSIT INSURANCE CORPORATION > FEDERAL DEPOSIT INSURANCE CORPORATION >
FPDS Organization Code
5100-F05603
Source Organization Code
500154369
Last Updated
Aug. 8, 2025
Last Updated By
airby@fdic.gov
Archive Date
Oct. 4, 2025